Hon Adele Farina asks the Minister for Energy about the number of Synergy customers referred to financial counsellors for HUGS eligibility assessment in March 2011 and 2012. The Minister provides the referral numbers for both years.

AnsweredQoN 344Legislative Council
Asked
12 June 2012
Portfolio
Energy

QuestionView source ↗

HARDSHIP
UTILITY GRANT SCHEME — SYNERGY
344. Hon ADELE
FARINA to the Minister for Energy:
(1) For March
2011 how many requests for hardship utility grant scheme assistance were
referred by Synergy to financial counsellors for eligibility assessment and how
many were assessed by Synergy for eligibility?
(2) For March
2012 how many requests for HUGS assistance were referred by Synergy to
financial counsellors for eligibility assessment and how many were assessed by
Synergy for eligibility?

AnswerView source ↗

I thank the honourable member for
some notice of this question.
(1) All customers
assessed by Synergy are referred to financial counsellors. The total number of
referrals for March 2011 was 1 422.
(2) All customers
assessed by Synergy are referred to financial counsellors and the total number
of referrals for March 2012 is 1 525.

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