❓ A WA parliamentary question seeks data on complaints and enquiries related to Homeswest housing maintenance, particularly following privatisation. The response provides some complaint numbers but lacks data on ministerial office complaints and parliamentary enquiries, clarifying the basis for a previously stated statistic.
AnsweredQoN 8070Legislative Assembly
QuestionView source ↗
In relation to the privatisation of Homeswest housing maintenance:
(a) how many complaints have been received by the Department of Housing's official feedback and complaints system regarding Homeswest housing maintenance:
(i) from 1 July 2010 to 30 June 2011;
(ii) July 1 2011 to 15 April 2012;
(iii) for the month of February 2012; and
(iv) for the month of March 2012;
(b) how many complaints about Homeswest housing maintenance have been received by the Minister for Housing's office:
(i) from 1 July 2010 to 30 June 2011; and
(ii) July 1 2011 to 30 April 2012;
(c) how many enquiries about Homeswest housing maintenance have been received by ministerial support officers from members of Parliament or their staff:
(i) from 1 July 2010 to 30 June 2011; and
(ii) 1 July 2011 to 30 April 2012; and
(d) when the Minister said on 6PR radio on Tuesday 13 March 2012 that customer complaints that deal with maintenance have dropped to under 5 per cent, from what information was this figure calculated?
(a) how many complaints have been received by the Department of Housing's official feedback and complaints system regarding Homeswest housing maintenance:
(i) from 1 July 2010 to 30 June 2011;
(ii) July 1 2011 to 15 April 2012;
(iii) for the month of February 2012; and
(iv) for the month of March 2012;
(b) how many complaints about Homeswest housing maintenance have been received by the Minister for Housing's office:
(i) from 1 July 2010 to 30 June 2011; and
(ii) July 1 2011 to 30 April 2012;
(c) how many enquiries about Homeswest housing maintenance have been received by ministerial support officers from members of Parliament or their staff:
(i) from 1 July 2010 to 30 June 2011; and
(ii) 1 July 2011 to 30 April 2012; and
(d) when the Minister said on 6PR radio on Tuesday 13 March 2012 that customer complaints that deal with maintenance have dropped to under 5 per cent, from what information was this figure calculated?
AnswerView source ↗
Answered
1 August 2012
Responded by
Minister for Housing
Response time
50 days
The Department of Housing advises:
(a) (i) 159
(ii) 76
(iii) 3
(iv) 8
(b) (i-ii) Information not recorded.
(c) (i-ii) Information not recorded.
(d) The figure is based on the number of instances in which a tenant has called the Department's Housing Direct call centre regarding an overdue job. The figure is the number of calls about an overdue job as a percentage of all calls taken about maintenance.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
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(a) (i) 159
(ii) 76
(iii) 3
(iv) 8
(b) (i-ii) Information not recorded.
(c) (i-ii) Information not recorded.
(d) The figure is based on the number of instances in which a tenant has called the Department's Housing Direct call centre regarding an overdue job. The figure is the number of calls about an overdue job as a percentage of all calls taken about maintenance.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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