❓ This WA parliamentary question seeks data on the usage and operation of Urgent Care Clinics, specifically regarding appointment bookings, after-hours access, bulk-billing, and data sharing between the WA Primary Health Alliance and the Department of Health. The answer provides some initial data but defers detailed analysis to a later date.
AnsweredQoN 2820Legislative Council
QuestionView source ↗
I refer to the launch of the Urgent Care Clinics, and
I ask: (a) how many appointments have been booked by the hotline
to date; (b) how many appointments have been booked by the phone
application to date; (c) of those appointments identified in (a) and (b) above, how
many appointments were considered after hours being before 8am and after 5pm; (d) how many patient bookings identified in (a) and (b) above,
were bulk-billed as per the Labor election commitment; (e) has the West Australian Primary Healthcare Alliance, provided data
or briefing material to the Minister or the Department of Health to date, on the
operation of the initiative; and (f) if yes to (e), please table all relevant advice received?
I ask: (a) how many appointments have been booked by the hotline
to date; (b) how many appointments have been booked by the phone
application to date; (c) of those appointments identified in (a) and (b) above, how
many appointments were considered after hours being before 8am and after 5pm; (d) how many patient bookings identified in (a) and (b) above,
were bulk-billed as per the Labor election commitment; (e) has the West Australian Primary Healthcare Alliance, provided data
or briefing material to the Minister or the Department of Health to date, on the
operation of the initiative; and (f) if yes to (e), please table all relevant advice received?
AnswerView source ↗
Answered
31 March 2020
Responded by
Parliamentary Secretary representing the Minister for Health
Response time
9 days
I am advised:
(a) The Healthdirect 1800 helpline has transferred almost 440 calls direct to a Network practice as of 29 February 2020.
(b) Over 445 people have completed the online booking process for an urgent care appointment through the booking providers as of 29 February 2020.
(c)-(d) Detailed analysis of data on the pilot taking into account appointment figures and trends captured through the Network’s reporting mechanisms will be formally undertaken quarterly, commencing in March 2020.
(e) No, the Department of Health and the WA Primary Health Alliance as partners to this initiative will jointly undertake the analysis and reporting.
(f) Not applicable.
(a) The Healthdirect 1800 helpline has transferred almost 440 calls direct to a Network practice as of 29 February 2020.
(b) Over 445 people have completed the online booking process for an urgent care appointment through the booking providers as of 29 February 2020.
(c)-(d) Detailed analysis of data on the pilot taking into account appointment figures and trends captured through the Network’s reporting mechanisms will be formally undertaken quarterly, commencing in March 2020.
(e) No, the Department of Health and the WA Primary Health Alliance as partners to this initiative will jointly undertake the analysis and reporting.
(f) Not applicable.
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