❓ A WA parliamentary question regarding the SafeWA app outage on 30 November 2021, specifically inquiring about the cause and involvement of external service providers. The answer confirms an external vendor, Genvis, is involved and a review is underway.
AnsweredQoN 1210Legislative Council
QuestionView source ↗
CORONAVIRUS —
SAFEWA APP — OUTAGE
1210. Hon PETER COLLIER to
the minister representing the Minister for Health:
I refer the minister to the
shutdown of the SafeWA app on 30 November 2021.
(1) Was the shutdown the result of
a denial of service cybersecurity breach?
(2) If no to (1), what was the
technical issue that caused the outage?
(3) If yes to
(1), was the technical team or any part of the team that investigated this
outage an external service provider?
(4) If yes to (3), what is the name
of this external service provider?
SAFEWA APP — OUTAGE
1210. Hon PETER COLLIER to
the minister representing the Minister for Health:
I refer the minister to the
shutdown of the SafeWA app on 30 November 2021.
(1) Was the shutdown the result of
a denial of service cybersecurity breach?
(2) If no to (1), what was the
technical issue that caused the outage?
(3) If yes to
(1), was the technical team or any part of the team that investigated this
outage an external service provider?
(4) If yes to (3), what is the name
of this external service provider?
AnswerView source ↗
I thank the member for some notice
of the question. On behalf of the Minister for Mental Health I provide the
following answer, based on information provided by the Minister for Health.
(1)–(2) Health
Support Services is working with the SafeWA vendor, Genvis, to complete a post-incident
review of the outage. HSS and the Office of Digital Government have requested
further information from Genvis to validate the cause of the issue.
(3) Yes.
(4) Genvis.
of the question. On behalf of the Minister for Mental Health I provide the
following answer, based on information provided by the Minister for Health.
(1)–(2) Health
Support Services is working with the SafeWA vendor, Genvis, to complete a post-incident
review of the outage. HSS and the Office of Digital Government have requested
further information from Genvis to validate the cause of the issue.
(3) Yes.
(4) Genvis.
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