❓ Hon Nick Goiran asks about background checks for third-party vendors accessing sensitive information within the Assist system. The Department of Communities confirms that Criminal Record Checks and Client/Child Protection Checks are required for all staff, including vendors.
AnsweredQoN 66Legislative Council
QuestionView source ↗
I refer to the customer relationship management system, Assist, which is due to be replaced in 2028, and I ask: (a) noting that third party vendors are contracted to support and maintain the Assist application and underlying infrastructure, and may therefore observe the sensitive information within, what background screening are the support staff required to undertake?
AnswerView source ↗
Answered
20 May 2025
Responded by
Minister for Agriculture and Food representing the Minister for Child Protection
Response time
5 days
The Department of Communities (Communities) advises:
All staff inclusive of third-party vendors contracted to support and maintain the Assist System are required to undergo a Criminal Record Check and a Communities Client and Child Protection Check.
All staff inclusive of third-party vendors contracted to support and maintain the Assist System are required to undergo a Criminal Record Check and a Communities Client and Child Protection Check.
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