A WA parliamentary question seeks data on the Building and Inspection Services Provider Inspectorate's (BISPI) response times to complaints from unions and builders, and the number of builder complaints investigated. The answer provides general response times and the number of builder complaints investigated.

AnsweredQoN 1885Legislative Assembly
Asked
9 September 2003
Portfolio
Consumer and Employment Protection

QuestionView source ↗

(b) what was the response time from the time the complaint was reported to the Inspectorate, by the union, to when the BISPI visited the site; (c) on how many occasions has the BISPI investigated complaints made by builders; and (d) what was the response time from the time the complaint was reported to the Inspectorate, by the builder, to when the BISPI visited the site?
(c) on how many occasions has the BISPI investigated complaints made by builders; and (d) what was the response time from the time the complaint was reported to the Inspectorate, by the builder, to when the BISPI visited the site?
(d) what was the response time from the time the complaint was reported to the Inspectorate, by the builder, to when the BISPI visited the site?
(b) The response time generally ranges from immediately to 48 hours. However, this time may be extended for regional complaints. (c) 25 formal complaints have been investigated. (d) As for (b), the response time generally ranges from immediately to 48 hours. However, this time may be extended for regional complaints.
(c) 25 formal complaints have been investigated. (d) As for (b), the response time generally ranges from immediately to 48 hours. However, this time may be extended for regional complaints.
(d) As for (b), the response time generally ranges from immediately to 48 hours. However, this time may be extended for regional complaints.

AnswerView source ↗

Answered
25 September 2003
Responded by
Minister for Consumer and Employment Protection
Response time
16 days
(a) 86 formal complaints have been investigated.
(b) The response time generally ranges from immediately to 48 hours. However, this time may be extended for regional complaints.
(c) 25 formal complaints have been investigated.
(d) As for (b), the response time generally ranges from immediately to 48 hours. However, this time may be extended for regional complaints.

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