❓ Hon Wilson Tucker questions the Minister for Homelessness regarding call metric data from Entrypoint Perth. The Minister responds that the government doesn't require extensive data from Entrypoint and provides recent snapshot data from Centrecare, while noting its unverifiable nature.
AnsweredQoN 985Legislative Council
QuestionView source ↗
HOMELESSNESS — ENTRYPOINT PERTH
985. Hon WILSON TUCKER to the minister representing the
Minister for Homelessness:
I am aware that Entrypoint provides
quantitative call metrics to the Department of Communities, in addition to the
qualitative data in the biannual reports referenced by the minister.
(1) What were the most recent call
metric figures submitted by Entrypoint?
(2) On what date was this data
provided?
985. Hon WILSON TUCKER to the minister representing the
Minister for Homelessness:
I am aware that Entrypoint provides
quantitative call metrics to the Department of Communities, in addition to the
qualitative data in the biannual reports referenced by the minister.
(1) What were the most recent call
metric figures submitted by Entrypoint?
(2) On what date was this data
provided?
AnswerView source ↗
I thank the honourable member for
some notice of this question. The following answer has been provided by the
Minister for Homelessness.
(1)–(2) As
the member has been repeatedly advised, the state government does not require
Entrypoint to provide extensive amounts of
data as it is not part of its core service. Centrecare provides qualitative
biannual reports on its operations. This data is not verifiable, nor
provided in a consistent form. In the most recent snapshot provided by Centrecare, Entrypoint answered a total
of 5 627 calls between 1 July and 31 December 2023 . It received 4 368 voicemails from clients and
third parties and 4 905 outgoing calls were made, responding to
voicemails, online inquiries and calls to external services. It is important to
note that this data is not verifiable by the Department of Communities, and a number
of these calls and voicemails received by the service may have been made by or
for the same client. Entrypoint performs a critical role in supporting vulnerable Western Australians in housing and in
security, and the state government has boosted its service by an
additional $6.3 million in the most recent budget.
some notice of this question. The following answer has been provided by the
Minister for Homelessness.
(1)–(2) As
the member has been repeatedly advised, the state government does not require
Entrypoint to provide extensive amounts of
data as it is not part of its core service. Centrecare provides qualitative
biannual reports on its operations. This data is not verifiable, nor
provided in a consistent form. In the most recent snapshot provided by Centrecare, Entrypoint answered a total
of 5 627 calls between 1 July and 31 December 2023 . It received 4 368 voicemails from clients and
third parties and 4 905 outgoing calls were made, responding to
voicemails, online inquiries and calls to external services. It is important to
note that this data is not verifiable by the Department of Communities, and a number
of these calls and voicemails received by the service may have been made by or
for the same client. Entrypoint performs a critical role in supporting vulnerable Western Australians in housing and in
security, and the state government has boosted its service by an
additional $6.3 million in the most recent budget.
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