❓ This parliamentary question seeks information regarding staffing levels, transaction volumes, and customer wait times at the Mandurah Licensing Centre between 2009 and 2014, potentially highlighting concerns about service efficiency.
AnsweredQoN 1971Legislative Assembly
QuestionView source ↗
I refer to the Mandurah Licensing Centre in Mandurah and ask: (a) what was the full-time equivalent (FTE) staff allocation to the Mandurah Licensing Centre in 2009; (b) what is the FTE staff allocation to the Mandurah Licensing Centre in 2014; (c) how many across counter transactions were recorded at this Centre, on average, in 2009; (d) how many across counter transactions were recorded at this Centre, on average, in 2013; and (e) what are the average wait times for customers at this Centre to be seen by a staff member?
AnswerView source ↗
Answered
9 April 2014
Responded by
Minister for Transport
Response time
21 days
The
Department of Transport
advises:
(a) 19 FTE
(b) 16 FTE
(c) The automated queue system was installed in June 2009 and became live in December 2009. The average number of transactions per day for December was 343.
(d) 339 per day
(e) 9 minutes 50 seconds
Department of Transport
advises:
(a) 19 FTE
(b) 16 FTE
(c) The automated queue system was installed in June 2009 and became live in December 2009. The average number of transactions per day for December was 343.
(d) 339 per day
(e) 9 minutes 50 seconds
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