❓ A parliamentary question addresses the quality of care for children in the Department of Community Development's hostel system and the Adolescent and Child Support Service (ACSS), focusing on placement stability, maltreatment claims, and restraint procedures.
AnsweredQoN 828Legislative Council
Asked
8 April 2003
Member
Portfolio
Community Development, Women’s Interests, Seniors and Youth
QuestionView source ↗
In 1994 the report titled “Roundabout of Care: A Study of Children-Youth Who are Difficult to Maintain in Stable Placements”, which was commissioned by the then Department for Community Development, highlighted the situation of a number of children in care who experienced multiple placement breakdowns. This lack of placement stability and continuity of care had resulted in a process of marginalisation and disconnection of the children and youth from their families, significant adults, peers and, ultimately, their communities. In 2001 the Minister for Community Development released a further report, which among other things referred to a need to address current issues relating to the operation and management of the department’s accommodation hostels, to present alternatives for future management of the hostels, particularly in relation to dealing with the behaviour of children and young people residing in the hostels, and to advise on strategies for supporting hostel residents, including cross-government strategies. (1) What mechanisms are in place to ensure that children within the department’s hostel system or the Adolescent and Child Support Service do in fact receive quality care? (i) How often do the children’s case managers visit them, and is it standard procedure for these children to be regularly taken away from their place of residence and interviewed about their care? (ii) If not, why not? (iii) If a child wishes to make a claim of maltreatment within the Adolescent and Child Support Service, is an independent person from outside the department available for them to speak with to ensure that their concerns are heard impartially? (iv) If not, why not? (v) Do the children have confidential access to a telephone if they wish to make a complaint of abuse; if so, could the minister please outline the procedure? (vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not? (2) An essential criterion for young people to enter ACSS is that they must have had three or more previous placement breakdowns. Since the inception of ACSS, how successful has it been in reducing multiple placements for young people who have entered the Kath French Centre? (i) Are statistics available to compare the number of children’s placements prior to entering ACSS with the number of placements they experience within the service or post-service? (ii) If not, why not? (iii) Has it not been the case that some young people have experienced three or more placement moves within the service? The PRESIDENT: I call the parliamentary secretary. However, I note that with question time now taking up a definite half-hour these days, if members ask 20-part questions, half a dozen of their colleagues will not be able to ask questions. That certainly sounded like a 20-part question to me. Hon LJILJANNA RAVLICH
AnswerView source ↗
Thank you, Mr President. I thank the member for some notice of this question. (1) All staff are trained in caring for children and young people in a residential care setting which is aimed at ensuring quality care. This includes training in caring crisis management. The care of children and young people is based on research programs and is not merely the provision of accommodation. ACSS workers and case managers have regular discussions on the progress of young people in care. The services are staffed by professional workers, including social workers, and a clinical psychologist is a member of the management team. Case reviews are held regularly. (i) Case managers visit regularly and have frequent telephone contact with young people. ACSS staff contact case managers if requested to do so by young people. Young people can have direct telephone contact with their case manager if they request it. Privacy is organised for when young people want to talk to their case manager. Should the case manager or young person wish for the interview to occur away from the residence, this too can be organised. (ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable. (2) More time is required to obtain this information. A written response will be provided to the member as soon as possible. (i) Yes. (ii) Not applicable. (iii) Yes.
(1) What mechanisms are in place to ensure that children within the department’s hostel system or the Adolescent and Child Support Service do in fact receive quality care? (i) How often do the children’s case managers visit them, and is it standard procedure for these children to be regularly taken away from their place of residence and interviewed about their care? (ii) If not, why not? (iii) If a child wishes to make a claim of maltreatment within the Adolescent and Child Support Service, is an independent person from outside the department available for them to speak with to ensure that their concerns are heard impartially? (iv) If not, why not? (v) Do the children have confidential access to a telephone if they wish to make a complaint of abuse; if so, could the minister please outline the procedure? (vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not? (2) An essential criterion for young people to enter ACSS is that they must have had three or more previous placement breakdowns. Since the inception of ACSS, how successful has it been in reducing multiple placements for young people who have entered the Kath French Centre? (i) Are statistics available to compare the number of children’s placements prior to entering ACSS with the number of placements they experience within the service or post-service? (ii) If not, why not? (iii) Has it not been the case that some young people have experienced three or more placement moves within the service? The PRESIDENT: I call the parliamentary secretary. However, I note that with question time now taking up a definite half-hour these days, if members ask 20-part questions, half a dozen of their colleagues will not be able to ask questions. That certainly sounded like a 20-part question to me. Hon LJILJANNA RAVLICH replied: Thank you, Mr President. I thank the member for some notice of this question. (1) All staff are trained in caring for children and young people in a residential care setting which is aimed at ensuring quality care. This includes training in caring crisis management. The care of children and young people is based on research programs and is not merely the provision of accommodation. ACSS workers and case managers have regular discussions on the progress of young people in care. The services are staffed by professional workers, including social workers, and a clinical psychologist is a member of the management team. Case reviews are held regularly. (i) Case managers visit regularly and have frequent telephone contact with young people. ACSS staff contact case managers if requested to do so by young people. Young people can have direct telephone contact with their case manager if they request it. Privacy is organised for when young people want to talk to their case manager. Should the case manager or young person wish for the interview to occur away from the residence, this too can be organised. (ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable. (2) More time is required to obtain this information. A written response will be provided to the member as soon as possible. (i) Yes. (ii) Not applicable. (iii) Yes.
(ii) If not, why not? (iii) If a child wishes to make a claim of maltreatment within the Adolescent and Child Support Service, is an independent person from outside the department available for them to speak with to ensure that their concerns are heard impartially? (iv) If not, why not? (v) Do the children have confidential access to a telephone if they wish to make a complaint of abuse; if so, could the minister please outline the procedure? (vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not?
(iii) If a child wishes to make a claim of maltreatment within the Adolescent and Child Support Service, is an independent person from outside the department available for them to speak with to ensure that their concerns are heard impartially? (iv) If not, why not? (v) Do the children have confidential access to a telephone if they wish to make a complaint of abuse; if so, could the minister please outline the procedure? (vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not?
(iv) If not, why not? (v) Do the children have confidential access to a telephone if they wish to make a complaint of abuse; if so, could the minister please outline the procedure? (vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not?
(v) Do the children have confidential access to a telephone if they wish to make a complaint of abuse; if so, could the minister please outline the procedure? (vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not?
(vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not?
(vii) If not, why not?
(ii) If not, why not? (iii) Has it not been the case that some young people have experienced three or more placement moves within the service?
(iii) Has it not been the case that some young people have experienced three or more placement moves within the service?
Hon LJILJANNA RAVLICH replied: Thank you, Mr President. I thank the member for some notice of this question. (1) All staff are trained in caring for children and young people in a residential care setting which is aimed at ensuring quality care. This includes training in caring crisis management. The care of children and young people is based on research programs and is not merely the provision of accommodation. ACSS workers and case managers have regular discussions on the progress of young people in care. The services are staffed by professional workers, including social workers, and a clinical psychologist is a member of the management team. Case reviews are held regularly. (i) Case managers visit regularly and have frequent telephone contact with young people. ACSS staff contact case managers if requested to do so by young people. Young people can have direct telephone contact with their case manager if they request it. Privacy is organised for when young people want to talk to their case manager. Should the case manager or young person wish for the interview to occur away from the residence, this too can be organised. (ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable. (2) More time is required to obtain this information. A written response will be provided to the member as soon as possible. (i) Yes. (ii) Not applicable. (iii) Yes.
Thank you, Mr President. I thank the member for some notice of this question. (1) All staff are trained in caring for children and young people in a residential care setting which is aimed at ensuring quality care. This includes training in caring crisis management. The care of children and young people is based on research programs and is not merely the provision of accommodation. ACSS workers and case managers have regular discussions on the progress of young people in care. The services are staffed by professional workers, including social workers, and a clinical psychologist is a member of the management team. Case reviews are held regularly. (i) Case managers visit regularly and have frequent telephone contact with young people. ACSS staff contact case managers if requested to do so by young people. Young people can have direct telephone contact with their case manager if they request it. Privacy is organised for when young people want to talk to their case manager. Should the case manager or young person wish for the interview to occur away from the residence, this too can be organised. (ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable. (2) More time is required to obtain this information. A written response will be provided to the member as soon as possible. (i) Yes. (ii) Not applicable. (iii) Yes.
I thank the member for some notice of this question. (1) All staff are trained in caring for children and young people in a residential care setting which is aimed at ensuring quality care. This includes training in caring crisis management. The care of children and young people is based on research programs and is not merely the provision of accommodation. ACSS workers and case managers have regular discussions on the progress of young people in care. The services are staffed by professional workers, including social workers, and a clinical psychologist is a member of the management team. Case reviews are held regularly. (i) Case managers visit regularly and have frequent telephone contact with young people. ACSS staff contact case managers if requested to do so by young people. Young people can have direct telephone contact with their case manager if they request it. Privacy is organised for when young people want to talk to their case manager. Should the case manager or young person wish for the interview to occur away from the residence, this too can be organised. (ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable. (2) More time is required to obtain this information. A written response will be provided to the member as soon as possible. (i) Yes. (ii) Not applicable. (iii) Yes.
(1) All staff are trained in caring for children and young people in a residential care setting which is aimed at ensuring quality care. This includes training in caring crisis management. The care of children and young people is based on research programs and is not merely the provision of accommodation. ACSS workers and case managers have regular discussions on the progress of young people in care. The services are staffed by professional workers, including social workers, and a clinical psychologist is a member of the management team. Case reviews are held regularly. (i) Case managers visit regularly and have frequent telephone contact with young people. ACSS staff contact case managers if requested to do so by young people. Young people can have direct telephone contact with their case manager if they request it. Privacy is organised for when young people want to talk to their case manager. Should the case manager or young person wish for the interview to occur away from the residence, this too can be organised. (ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable. (2) More time is required to obtain this information. A written response will be provided to the member as soon as possible. (i) Yes. (ii) Not applicable. (iii) Yes.
(ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable.
(iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable.
(iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable.
(v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable.
(vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable.
(vii) Not applicable.
(ii) Not applicable. (iii) Yes.
(iii) Yes.
(1) What mechanisms are in place to ensure that children within the department’s hostel system or the Adolescent and Child Support Service do in fact receive quality care? (i) How often do the children’s case managers visit them, and is it standard procedure for these children to be regularly taken away from their place of residence and interviewed about their care? (ii) If not, why not? (iii) If a child wishes to make a claim of maltreatment within the Adolescent and Child Support Service, is an independent person from outside the department available for them to speak with to ensure that their concerns are heard impartially? (iv) If not, why not? (v) Do the children have confidential access to a telephone if they wish to make a complaint of abuse; if so, could the minister please outline the procedure? (vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not? (2) An essential criterion for young people to enter ACSS is that they must have had three or more previous placement breakdowns. Since the inception of ACSS, how successful has it been in reducing multiple placements for young people who have entered the Kath French Centre? (i) Are statistics available to compare the number of children’s placements prior to entering ACSS with the number of placements they experience within the service or post-service? (ii) If not, why not? (iii) Has it not been the case that some young people have experienced three or more placement moves within the service? The PRESIDENT: I call the parliamentary secretary. However, I note that with question time now taking up a definite half-hour these days, if members ask 20-part questions, half a dozen of their colleagues will not be able to ask questions. That certainly sounded like a 20-part question to me. Hon LJILJANNA RAVLICH replied: Thank you, Mr President. I thank the member for some notice of this question. (1) All staff are trained in caring for children and young people in a residential care setting which is aimed at ensuring quality care. This includes training in caring crisis management. The care of children and young people is based on research programs and is not merely the provision of accommodation. ACSS workers and case managers have regular discussions on the progress of young people in care. The services are staffed by professional workers, including social workers, and a clinical psychologist is a member of the management team. Case reviews are held regularly. (i) Case managers visit regularly and have frequent telephone contact with young people. ACSS staff contact case managers if requested to do so by young people. Young people can have direct telephone contact with their case manager if they request it. Privacy is organised for when young people want to talk to their case manager. Should the case manager or young person wish for the interview to occur away from the residence, this too can be organised. (ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable. (2) More time is required to obtain this information. A written response will be provided to the member as soon as possible. (i) Yes. (ii) Not applicable. (iii) Yes.
(ii) If not, why not? (iii) If a child wishes to make a claim of maltreatment within the Adolescent and Child Support Service, is an independent person from outside the department available for them to speak with to ensure that their concerns are heard impartially? (iv) If not, why not? (v) Do the children have confidential access to a telephone if they wish to make a complaint of abuse; if so, could the minister please outline the procedure? (vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not?
(iii) If a child wishes to make a claim of maltreatment within the Adolescent and Child Support Service, is an independent person from outside the department available for them to speak with to ensure that their concerns are heard impartially? (iv) If not, why not? (v) Do the children have confidential access to a telephone if they wish to make a complaint of abuse; if so, could the minister please outline the procedure? (vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not?
(iv) If not, why not? (v) Do the children have confidential access to a telephone if they wish to make a complaint of abuse; if so, could the minister please outline the procedure? (vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not?
(v) Do the children have confidential access to a telephone if they wish to make a complaint of abuse; if so, could the minister please outline the procedure? (vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not?
(vi) It is a policy of the Adolescent and Child Support Service that children may be restrained. In order to protect children from physical harm, what procedures are in place to ensure that restraint is performed safely and appropriately? For example, how often are group workers’ skills to perform restraints practised and updated as procedure? (vii) If not, why not?
(vii) If not, why not?
(ii) If not, why not? (iii) Has it not been the case that some young people have experienced three or more placement moves within the service?
(iii) Has it not been the case that some young people have experienced three or more placement moves within the service?
Hon LJILJANNA RAVLICH replied: Thank you, Mr President. I thank the member for some notice of this question. (1) All staff are trained in caring for children and young people in a residential care setting which is aimed at ensuring quality care. This includes training in caring crisis management. The care of children and young people is based on research programs and is not merely the provision of accommodation. ACSS workers and case managers have regular discussions on the progress of young people in care. The services are staffed by professional workers, including social workers, and a clinical psychologist is a member of the management team. Case reviews are held regularly. (i) Case managers visit regularly and have frequent telephone contact with young people. ACSS staff contact case managers if requested to do so by young people. Young people can have direct telephone contact with their case manager if they request it. Privacy is organised for when young people want to talk to their case manager. Should the case manager or young person wish for the interview to occur away from the residence, this too can be organised. (ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable. (2) More time is required to obtain this information. A written response will be provided to the member as soon as possible. (i) Yes. (ii) Not applicable. (iii) Yes.
Thank you, Mr President. I thank the member for some notice of this question. (1) All staff are trained in caring for children and young people in a residential care setting which is aimed at ensuring quality care. This includes training in caring crisis management. The care of children and young people is based on research programs and is not merely the provision of accommodation. ACSS workers and case managers have regular discussions on the progress of young people in care. The services are staffed by professional workers, including social workers, and a clinical psychologist is a member of the management team. Case reviews are held regularly. (i) Case managers visit regularly and have frequent telephone contact with young people. ACSS staff contact case managers if requested to do so by young people. Young people can have direct telephone contact with their case manager if they request it. Privacy is organised for when young people want to talk to their case manager. Should the case manager or young person wish for the interview to occur away from the residence, this too can be organised. (ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable. (2) More time is required to obtain this information. A written response will be provided to the member as soon as possible. (i) Yes. (ii) Not applicable. (iii) Yes.
I thank the member for some notice of this question. (1) All staff are trained in caring for children and young people in a residential care setting which is aimed at ensuring quality care. This includes training in caring crisis management. The care of children and young people is based on research programs and is not merely the provision of accommodation. ACSS workers and case managers have regular discussions on the progress of young people in care. The services are staffed by professional workers, including social workers, and a clinical psychologist is a member of the management team. Case reviews are held regularly. (i) Case managers visit regularly and have frequent telephone contact with young people. ACSS staff contact case managers if requested to do so by young people. Young people can have direct telephone contact with their case manager if they request it. Privacy is organised for when young people want to talk to their case manager. Should the case manager or young person wish for the interview to occur away from the residence, this too can be organised. (ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable. (2) More time is required to obtain this information. A written response will be provided to the member as soon as possible. (i) Yes. (ii) Not applicable. (iii) Yes.
(1) All staff are trained in caring for children and young people in a residential care setting which is aimed at ensuring quality care. This includes training in caring crisis management. The care of children and young people is based on research programs and is not merely the provision of accommodation. ACSS workers and case managers have regular discussions on the progress of young people in care. The services are staffed by professional workers, including social workers, and a clinical psychologist is a member of the management team. Case reviews are held regularly. (i) Case managers visit regularly and have frequent telephone contact with young people. ACSS staff contact case managers if requested to do so by young people. Young people can have direct telephone contact with their case manager if they request it. Privacy is organised for when young people want to talk to their case manager. Should the case manager or young person wish for the interview to occur away from the residence, this too can be organised. (ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable. (2) More time is required to obtain this information. A written response will be provided to the member as soon as possible. (i) Yes. (ii) Not applicable. (iii) Yes.
(ii) Not applicable. (iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable.
(iii) Children and young people can raise issues with the Ombudsman, the consumer advocacy service, police, their parents and any other significant person in their lives. (iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable.
(iv) Not applicable. (v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable.
(v) Yes. Telephone calls by young people are not monitored. (vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable.
(vi) All staff are trained in restraint techniques. Techniques are passive and used as a last resort. De-escalating strategies are used in the majority of cases. Whenever restraint is used, it is followed by a critical incident debriefing process. The incident is reviewed by senior staff, and the young person is offered the opportunity for a debriefing. (vii) Not applicable.
(vii) Not applicable.
(ii) Not applicable. (iii) Yes.
(iii) Yes.
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