❓ WA Parliamentary Question on Notice regarding emergency ambulance assistance and response times in Western Australia for the period leading up to June 2012. The response provides data from St John Ambulance and Telstra, with detailed information on call answering times and ambulance response performance.
AnsweredQoN 8858Legislative Assembly
QuestionView source ↗
(1) In relation to calls for emergency ambulance assistance:
(a) what is the target response time for answering emergency calls;
(b) on what percentage of occasions was that target not met;
(c) how many calls to triple-0 have gone unanswered in the 12 months to June 2012;
(d) how many callers had to dial multiple times before getting through during the specified period;
(e) for how long do calls to triple-0 ring before being disconnected; and
(f) how many callers waited longer than a minute before being answered during the specified period?
(2) In relation to response times for ambulance assistance:
(a) what is the target response time for each category of priority;
(b) what was the average ambulance response time for each category of priority by month in the 12 months to June 2011;
(c) what was the average ambulance response time for each category of priority by month in the 12 months to June 2012;
(d) what was the percentage of cases response to within the target time for each category of priority by month in the 12 months to June 2011;
(e) what was the percentage of cases response to within the target time for each category of priority by month in the 12 months to June 2012;
(f) what was the number of cases attended for each category of priority by month in the 12 months to June 2011;
(g) what was the number of cases attended for each category of priority by month in the 12 months to June 2012?
(a) what is the target response time for answering emergency calls;
(b) on what percentage of occasions was that target not met;
(c) how many calls to triple-0 have gone unanswered in the 12 months to June 2012;
(d) how many callers had to dial multiple times before getting through during the specified period;
(e) for how long do calls to triple-0 ring before being disconnected; and
(f) how many callers waited longer than a minute before being answered during the specified period?
(2) In relation to response times for ambulance assistance:
(a) what is the target response time for each category of priority;
(b) what was the average ambulance response time for each category of priority by month in the 12 months to June 2011;
(c) what was the average ambulance response time for each category of priority by month in the 12 months to June 2012;
(d) what was the percentage of cases response to within the target time for each category of priority by month in the 12 months to June 2011;
(e) what was the percentage of cases response to within the target time for each category of priority by month in the 12 months to June 2012;
(f) what was the number of cases attended for each category of priority by month in the 12 months to June 2011;
(g) what was the number of cases attended for each category of priority by month in the 12 months to June 2012?
AnswerView source ↗
Answered
23 October 2012
Responded by
Minister for Health
Response time
26 days
St John's Ambulance (SJA) has provided the following information as part of their contractual reporting requirements:
(1)(a) The target for 2012/13 is that 85% of calls are to be answered within 10 seconds.
(b) 6.29%.
(c) Triple-0 calls are never disconnected in the SJA Operations Centre - this information is not collated by SJA and is not available from Telstra.
(d) In the 12 months to June 2012, Telstra, the triple-0 provider, always remained with the caller until the call was transferred to the emergency services agent. Therefore the actual number of callers who may have had to dial multiple times to the triple-0 providers was not collated by St Johns Ambulance (SJA).
(e) Telstra, the triple-0 provider, always remains with the caller until the call is transferred to the emergency services agent. For the year ended 30 June 2012, SJA communications staff answered 93% of calls within 10 seconds.
(f) Of the 165,937 calls to 30 June 2012, 2,467 calls waited longer than a minute.
(2)(a - g) [See tabled paper no]
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(1)(a) The target for 2012/13 is that 85% of calls are to be answered within 10 seconds.
(b) 6.29%.
(c) Triple-0 calls are never disconnected in the SJA Operations Centre - this information is not collated by SJA and is not available from Telstra.
(d) In the 12 months to June 2012, Telstra, the triple-0 provider, always remained with the caller until the call was transferred to the emergency services agent. Therefore the actual number of callers who may have had to dial multiple times to the triple-0 providers was not collated by St Johns Ambulance (SJA).
(e) Telstra, the triple-0 provider, always remains with the caller until the call is transferred to the emergency services agent. For the year ended 30 June 2012, SJA communications staff answered 93% of calls within 10 seconds.
(f) Of the 165,937 calls to 30 June 2012, 2,467 calls waited longer than a minute.
(2)(a - g) [See tabled paper no]
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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