❓ Hon Martin Aldridge questions the Minister for Energy regarding Synergy's daily supply charge during power disruptions and its compliance with Australian Consumer Law. The Minister confirms the charge applies and is for fixed costs, and that Synergy has received complaints.
AnsweredQoN 216Legislative Council
QuestionView source ↗
SYNERGY — SUPPLY CHARGE
216. Hon MARTIN ALDRIDGE to the parliamentary secretary
representing the Minister for Energy:
I refer to the daily supply charge
of Synergy, which ranges from $1.10 for residential customers to $3.68 for
business customers.
(1) During periods of supply
disruption, do Synergy customers still incur the supply charge?
(2) If yes to (1), how can such a charge
be justified when supply does not occur?
(3) Has the
Minister for Energy or Synergy sought advice on whether charging customers for
supply when supply is not occurring complies with Australian Consumer Law?
(4) Has Synergy
received any complaints from customers in relation to supply charges incurred
during periods of power disruption?
216. Hon MARTIN ALDRIDGE to the parliamentary secretary
representing the Minister for Energy:
I refer to the daily supply charge
of Synergy, which ranges from $1.10 for residential customers to $3.68 for
business customers.
(1) During periods of supply
disruption, do Synergy customers still incur the supply charge?
(2) If yes to (1), how can such a charge
be justified when supply does not occur?
(3) Has the
Minister for Energy or Synergy sought advice on whether charging customers for
supply when supply is not occurring complies with Australian Consumer Law?
(4) Has Synergy
received any complaints from customers in relation to supply charges incurred
during periods of power disruption?
AnswerView source ↗
I thank the honourable member for
some notice of the question. On behalf of the Minister for Energy, I provide
the following answer.
(1) Yes.
(2)–(3) The
daily supply charge is intended to contribute to the fixed costs of providing
electricity supply on an annual basis.
(4) Yes.
some notice of the question. On behalf of the Minister for Energy, I provide
the following answer.
(1) Yes.
(2)–(3) The
daily supply charge is intended to contribute to the fixed costs of providing
electricity supply on an annual basis.
(4) Yes.
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