Question regarding the distribution of Synergy call centre speaking notes (FAQs) about the feed-in tariff scheme closure to the Office of Energy and the Minister for Energy's office. The Office of Energy reviewed the FAQs, but the Minister's office was not briefed as Synergy deemed them non-contentious.

AnsweredQoN 1116Legislative Assembly
Asked
10 September 2013
Portfolio
Energy

QuestionView source ↗

I refer to speaking notes created for the Synergy call centre following the closure of the feed-in tariff scheme in 2011, and I ask: (a) were the speaking notes passed to the then Office of Energy; and (b) were the speaking notes passed to the office of the Minister for Energy?

AnswerView source ↗

Answered
15 October 2013
Responded by
Minister for Energy
Response time
35 days
(a) The frequently asked questions (FAQs) were provided and reviewed by the then Office of Energy.
(b) Synergy determined that the FAQs were not at the time considered contentious to warrant a special briefing to the Minister for Energy, outside of the agreed protocols with the then Office of Energy.
Note: This response is provided on the assumption that the term "speaking notes" refers to the 'frequently asked questions' provided to Synergy internal staff to answer queries they may receive on the matter.

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