❓ Mr. Zempilas questions the Minister for Housing and Works regarding a $440,000 consultancy by Deloitte on the ServiceWA Future State Business Case, seeking details on its purpose, outcomes, and impact on government policy. The Minister's response provides limited information, stating the advice considered future ServiceWA opportunities and was engaged via a Common Use Agreement.
AnsweredQoN 1659Legislative Assembly
QuestionView source ↗
The Report on Consultants Engaged by Government for the six months to 31 December 2023 confirms that the Department of Finance paid $440,000 to Deloitte Touche Tohmatsu for advice on the delivery of the ServiceWA Future State Business Case. Can the Minister advise: (a) What is the Service WA Future State Business Case; (b) What was the process used to engage Deloitte Touch Tohmatsu; (c) Has Deloitte Touche Tohmatsu provided a draft and/or final report to Government: (i) If so, can this be tabled; and (ii) If not, why not; (d) What were the outcomes from this consultancy; (e) What costs and timeframes were identified in the Business Case; (f) What were identified as the benefits to the State for such an initiative; (g) What were identified as the challenges to the State for such an initiative; (h) Has the consultancy led to changes in Government policy and or priorities with respect to this issue: (i) If so, why; and (ii) If not, why not; (i) What consultation process did Deloitte Touche Tohmatsu follow in undertaking this work; (j) Who was consulted and when; (k) Were updates provided to Government during the consultancy: (i) If so, when and to who; and (ii) If not, why not; and (l) Have the outcomes from this Business Case been shared by entities outside of the State Government: (i) If so, who, when and for what purpose?
AnswerView source ↗
Answered
26 February 2026
Responded by
Minister for Housing and Works
Response time
6 days
(a – i)
The advice considered future opportunities for ServiceWA, including potential face-to-face and digital options.
The consultant was engaged via the Common Use Agreement (Audit and Financial Advisory Services). The business case has been finalised and may be utilised to inform future decision making regarding ServiceWA.
The advice considered future opportunities for ServiceWA, including potential face-to-face and digital options.
The consultant was engaged via the Common Use Agreement (Audit and Financial Advisory Services). The business case has been finalised and may be utilised to inform future decision making regarding ServiceWA.
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