This parliamentary question seeks information on Western Power's efforts to monitor its organisational culture, public standing, and business reputation through various research and polling activities since September 2014. The answer details the types of surveys conducted, their frequency, and associated costs.

AnsweredQoN 4547Legislative Assembly
Asked
10 September 2015
Portfolio
Energy

QuestionView source ↗

Further to Question On Notice No. 2884 of 10 September 2014, has Western Power undertaken any research, polling, surveying or opinion-tracking of Western Power’s organisational culture (including staff engagement and wellbeing), public standing and business reputation since 10 September 2014, and if so, what is the nature of that research, polling, surveying or tracking, how frequently has it been undertaken, and at what cost to date?

AnswerView source ↗

Answered
13 October 2015
Responded by
Minister for Energy
Response time
33 days
Frequency
Survey Description
New
Organisational Health Index
New
Organisation Trust Survey
Annual
Engagement Survey
Biennial
Organisational Culture & Attitude
Annual
Corporate reputation research (Major customers & Stakeholders)
Quarterly
Residential customer research.
Monthly
Customer & Stakeholder
The total cost of these surveys since 10 September 2014 has been $583,750

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