❓ A WA parliamentary question seeks a detailed breakdown of complaints management across agencies within the Attorney General's portfolio, including complaint numbers, categories, nature, and referrals to the Corruption and Crime Commission (CCC).
AnsweredQoN 1078Legislative Council
QuestionView source ↗
For each Department and Agency within the Attorney General’s portfolios, -
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the CCC?
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the CCC?
AnswerView source ↗
Answered
16 September 2009
Responded by
Parliamentary Secretary representing the Attorney General
Response time
36 days
Assault 40 Breach of Confidentiality 28 Breach of DCS Computer and Telecoms Facilities Policy 6 Conflict of Interest 3 Corruption 0 Critical Incident Review 0 Escape Lawful Custody 0 Excessive Force 3 False Report 2 Falsify Document 10 Falsify Evidence 0 Fraud 3 Hinder Investigation 2 Improper Association 17 Inappropriate Use of Resources 7 Misconduct 118 Neglect of Duty 11 Restricted 0 Sexual Assault 4 Stealing 9 Threatening Behaviour 2 Trafficking - Contraband 2 Trafficking - Drugs 5 Unapproved Secondary Employment 3 Unlawful Release 0 TOTAL 275 (6) This information is unable to be disclosed due to legislative requirements. Department of the Attorney General (1) The Department of the Attorney General has one officer whose responsibilities include managing and administering the Customer Feedback Management System (CFMS). (2) The Department of the Attorney General received 405 feedback submissions between 23 September 2008 and 13 August 2009, of which 258 were complaints. (3-4) Please refer to the response to (5). (5) The total complaints received in each category are as follows: Legal - 154 Policies and Procedures - 29 Service Delivery - 28 Other - 47 (6) One complaint in the staff category was referred to the CCC. Equal Opportunity Commission of WA (1) The Equal Opportunity Commission does have a complaint management unit. (2) 2 complaints have been received since 23 September 2008. (3) The categories of complaints received are against the conciliation section. (4) The nature of the complaints were from respondents to complaints of unfair discrimination expressing concern about bias in the investigation and conciliation process. One complaint was anonymous. (5) 2 complaints fall in the one category. (6) There are no complaints under investigation by the Corruption and Crime Commission. Law Reform Commission of WA (1) No (2-6) Not applicable Legal Aid Commission of WA (1) No (2) Not applicable (3) Complaint Categories are: (a) Refusal of Aid; (b) Other Party Receiving Aid; (c) Against Legal Aid Commission of WA (LAWA) Staff Member; (d) Against LAWA Service; (e) Against Assigned Private Practitioner. (4) (a) The complaint is made as a result of the client's application for a grant of aid being refused. (b) The complaint is made as a result of a grant of aid being approved for the Other Party. (c) The complaint is made against the actions of a Legal Aid WA staff member. (d) The complaint is made about a particular service offered by Legal Aid WA. (e) The complaint is made against the actions of an assigned private practitioner representing the client. (5) (a) 4 (b) 2 (c) 15 (d) 7 (e) 10 (6) None Office of the Director of Public Prosecutions (1) No. (2-6) Not applicable. Office of the Information Commissioner (1) No. (2-6) Not applicable. Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on http://www.rtlib.com
Department of the Attorney General (1) The Department of the Attorney General has one officer whose responsibilities include managing and administering the Customer Feedback Management System (CFMS). (2) The Department of the Attorney General received 405 feedback submissions between 23 September 2008 and 13 August 2009, of which 258 were complaints. (3-4) Please refer to the response to (5). (5) The total complaints received in each category are as follows: Legal - 154 Policies and Procedures - 29 Service Delivery - 28 Other - 47 (6) One complaint in the staff category was referred to the CCC. Equal Opportunity Commission of WA (1) The Equal Opportunity Commission does have a complaint management unit. (2) 2 complaints have been received since 23 September 2008. (3) The categories of complaints received are against the conciliation section. (4) The nature of the complaints were from respondents to complaints of unfair discrimination expressing concern about bias in the investigation and conciliation process. One complaint was anonymous. (5) 2 complaints fall in the one category. (6) There are no complaints under investigation by the Corruption and Crime Commission. Law Reform Commission of WA (1) No (2-6) Not applicable Legal Aid Commission of WA (1) No (2) Not applicable (3) Complaint Categories are: (a) Refusal of Aid; (b) Other Party Receiving Aid; (c) Against Legal Aid Commission of WA (LAWA) Staff Member; (d) Against LAWA Service; (e) Against Assigned Private Practitioner. (4) (a) The complaint is made as a result of the client's application for a grant of aid being refused. (b) The complaint is made as a result of a grant of aid being approved for the Other Party. (c) The complaint is made against the actions of a Legal Aid WA staff member. (d) The complaint is made about a particular service offered by Legal Aid WA. (e) The complaint is made against the actions of an assigned private practitioner representing the client. (5) (a) 4 (b) 2 (c) 15 (d) 7 (e) 10 (6) None Office of the Director of Public Prosecutions (1) No. (2-6) Not applicable. Office of the Information Commissioner (1) No. (2-6) Not applicable. Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on http://www.rtlib.com
Department of the Attorney General (1) The Department of the Attorney General has one officer whose responsibilities include managing and administering the Customer Feedback Management System (CFMS). (2) The Department of the Attorney General received 405 feedback submissions between 23 September 2008 and 13 August 2009, of which 258 were complaints. (3-4) Please refer to the response to (5). (5) The total complaints received in each category are as follows: Legal - 154 Policies and Procedures - 29 Service Delivery - 28 Other - 47 (6) One complaint in the staff category was referred to the CCC. Equal Opportunity Commission of WA (1) The Equal Opportunity Commission does have a complaint management unit. (2) 2 complaints have been received since 23 September 2008. (3) The categories of complaints received are against the conciliation section. (4) The nature of the complaints were from respondents to complaints of unfair discrimination expressing concern about bias in the investigation and conciliation process. One complaint was anonymous. (5) 2 complaints fall in the one category. (6) There are no complaints under investigation by the Corruption and Crime Commission. Law Reform Commission of WA (1) No (2-6) Not applicable Legal Aid Commission of WA (1) No (2) Not applicable (3) Complaint Categories are: (a) Refusal of Aid; (b) Other Party Receiving Aid; (c) Against Legal Aid Commission of WA (LAWA) Staff Member; (d) Against LAWA Service; (e) Against Assigned Private Practitioner. (4) (a) The complaint is made as a result of the client's application for a grant of aid being refused. (b) The complaint is made as a result of a grant of aid being approved for the Other Party. (c) The complaint is made against the actions of a Legal Aid WA staff member. (d) The complaint is made about a particular service offered by Legal Aid WA. (e) The complaint is made against the actions of an assigned private practitioner representing the client. (5) (a) 4 (b) 2 (c) 15 (d) 7 (e) 10 (6) None Office of the Director of Public Prosecutions (1) No. (2-6) Not applicable. Office of the Information Commissioner (1) No. (2-6) Not applicable. Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on http://www.rtlib.com
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