❓ This parliamentary question seeks information regarding Synergy's use of a call centre, including its engagement date, location, cost, and contract duration. The answer confirms the use of a local call centre and provides the requested details.
AnsweredQoN 5340Legislative Assembly
QuestionView source ↗
(1) Has Synergy engaged the services of a call centre? (2) If yes to (1): (a) when was the call centre engaged; (b) where is the call centre located; (c) how much has Synergy paid the call centre this financial year, and how much was paid last financial year; and (d) what is the duration of the contract with the call centre? (3) If no to (1): (a) how does Synergy contact its customers?
AnswerView source ↗
Answered
10 May 2016
Responded by
Minister for Energy
Response time
35 days
(1) Yes.
(2)(a) July 2009.
(b) Joondalup, Western Australia
(c) Financial year 2015-16 to date: $6.94 million
Financial year 2014-15: $7.92 million
(d) The duration of the current contract is five years.
(3) Not applicable.
(a) Not applicable.
(2)(a) July 2009.
(b) Joondalup, Western Australia
(c) Financial year 2015-16 to date: $6.94 million
Financial year 2014-15: $7.92 million
(d) The duration of the current contract is five years.
(3) Not applicable.
(a) Not applicable.
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