❓ A WA parliamentary question seeks details on online payment systems operated by various government departments and agencies, including security measures, costs, and usage statistics. The response reveals varying practices across different entities.
AnsweredQoN 1211Legislative Assembly
Asked
27 June 2017
Member
Portfolio
Treasurer; Minister for Finance; Energy; Aboriginal Affairs
QuestionView source ↗
Do any of the Minister's portfolio responsibility Departments, Boards, Agencies or corporations operate an online payment system, and if so: (a) What is the URL used to access this payment system; (b) What is the system used for; (c) Since 1 January 2017 have there been any reported online attacks or breaches of these systems; (d) Does the online payment system store any personal data of those who use it: (i) If so, what data is stored and for how long; and (ii) If so, is that data encrypted; (e) Are there any maintenance costs associated with the online payment system: (i) if so, what is the annual maintenance cost; (f) Are there any people dedicated to the administration of the online payment system: (i) If so, what is the job title of those people and their associated salary and entitlements; and (g) How many people have used the system since 1 January 2017?
AnswerView source ↗
Answered
8 August 2017
Response time
3 days
Department of Aboriginal Affairs
No
(a-g) Not applicable
Department of Finance/PUO
Yes
(a) https://rol.osr.wa.gov.au/Rolng/faces/Home
(b) Payment system for agents and taxpayers to pay duties and payroll tax liabilities.
(c) No online attacks or breaches have been reported.
(d) Personal data is encrypted. The nature of the data stored and period of storage by the Department of Finance has not been revealed to ensure the information remains secure.
(e) No
(f) No
(g) Between 1 January 2017, 3,023 clients have made 16,608 payments.
Department of Treasury
No
(a-g) Not applicable
Economic Regulation Authority
No
(a-g) Not applicable
Fire and Emergency Services Superannuation Fund
No
(a-g) Not applicable
Government Employees Superannuation Board
No
(a-g) Not applicable
Horizon Power
No
(a-g) Not applicable
Independent Market Operator
No
(a-g) Not applicable
Insurance Commission of Western Australia
No
(a-g) Not applicable
Lands, Approvals and Native Title Unit
Please refer to Legislative Assembly Question on Notice 1201.
Office of the Auditor General
No
(a-g) Not applicable
Synergy
Yes.
(a) https://selfserve.synergy.net.au/pay-my-bill.html
(b) Online payment of customer accounts.
(c) No.
(d) No.
(i-ii) Not applicable.
(e) Maintenance costs for the online payment system are covered by Synergy’s application management outsourcing agreement with HCL Australia Pty Ltd.
(i) To extract the exact maintenance costs for the online payment system would divert staff away from Synergy’s core business. It is not a reasonable or appropriate use of resources.
(f) No.
(i) Not applicable.k
(g) From 1 January 2017 to 30 June 2017 there have been 417,547 visits to the online payment system.
Western Australia Treasury Corporation
No
(a-g) Not applicable
Western Power
(a) Western Power does not operate an online payment system, but provides link to a credit card payment system operated by the Commonwealth Bank and refers customers to their own banks for BPay
(b) Payments for customer funded works provided by Western Power
(c) No banks have reported any online attacks or breaches to Western Power
(d) Not applicable
(e) Not applicable
(f) Not applicable
(g) 3,644 transactions (CommBank platform)
1,388 BPOINT payments
5,928 BPAY payments
No
(a-g) Not applicable
Department of Finance/PUO
Yes
(a) https://rol.osr.wa.gov.au/Rolng/faces/Home
(b) Payment system for agents and taxpayers to pay duties and payroll tax liabilities.
(c) No online attacks or breaches have been reported.
(d) Personal data is encrypted. The nature of the data stored and period of storage by the Department of Finance has not been revealed to ensure the information remains secure.
(e) No
(f) No
(g) Between 1 January 2017, 3,023 clients have made 16,608 payments.
Department of Treasury
No
(a-g) Not applicable
Economic Regulation Authority
No
(a-g) Not applicable
Fire and Emergency Services Superannuation Fund
No
(a-g) Not applicable
Government Employees Superannuation Board
No
(a-g) Not applicable
Horizon Power
No
(a-g) Not applicable
Independent Market Operator
No
(a-g) Not applicable
Insurance Commission of Western Australia
No
(a-g) Not applicable
Lands, Approvals and Native Title Unit
Please refer to Legislative Assembly Question on Notice 1201.
Office of the Auditor General
No
(a-g) Not applicable
Synergy
Yes.
(a) https://selfserve.synergy.net.au/pay-my-bill.html
(b) Online payment of customer accounts.
(c) No.
(d) No.
(i-ii) Not applicable.
(e) Maintenance costs for the online payment system are covered by Synergy’s application management outsourcing agreement with HCL Australia Pty Ltd.
(i) To extract the exact maintenance costs for the online payment system would divert staff away from Synergy’s core business. It is not a reasonable or appropriate use of resources.
(f) No.
(i) Not applicable.k
(g) From 1 January 2017 to 30 June 2017 there have been 417,547 visits to the online payment system.
Western Australia Treasury Corporation
No
(a-g) Not applicable
Western Power
(a) Western Power does not operate an online payment system, but provides link to a credit card payment system operated by the Commonwealth Bank and refers customers to their own banks for BPay
(b) Payments for customer funded works provided by Western Power
(c) No banks have reported any online attacks or breaches to Western Power
(d) Not applicable
(e) Not applicable
(f) Not applicable
(g) 3,644 transactions (CommBank platform)
1,388 BPOINT payments
5,928 BPAY payments
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