❓ Hon Tim Clifford is requesting a detailed breakdown of consumer complaints against real estate agents in Western Australia for the 2024-25 financial year, excluding the four complaints already identified as relating to misleading pricing. The answer provides a breakdown of the types of complaints received.
AnsweredQoN 1187Legislative Council
QuestionView source ↗
We've been informed by the Department that 683 complaints were made to Consumer Protection regarding real estate agents in the 2024-25 financial year. We've also been told that four of those complaints were about misleading pricing. Could we get a breakdown of the rest by type of complaint please?
AnswerView source ↗
Answered
14 April 2026
Responded by
Parliamentary Secretary to the Minister for Commerce
Response time
8 days
Type of Complaint
Number of complaints
Other
110
Audit Matters
98
Trust Account
96
Failure to act in the best interests of the principal
86
Contracts non-adherence to terms of contract
80
Unlicensed, unregistered
45
Material Facts not Disclosed
42
Contract pay out dispute, cancellation, interest rate
33
Landlord enquiry
30
Advertising and Marketing
26
Misleading/deceptive conduct
RE (Real Estate) or SE (Settlement) (industries) - Unprofessional Conduct
19
Strata Titles
14
Grand Total
679
Number of complaints
Other
110
Audit Matters
98
Trust Account
96
Failure to act in the best interests of the principal
86
Contracts non-adherence to terms of contract
80
Unlicensed, unregistered
45
Material Facts not Disclosed
42
Contract pay out dispute, cancellation, interest rate
33
Landlord enquiry
30
Advertising and Marketing
26
Misleading/deceptive conduct
RE (Real Estate) or SE (Settlement) (industries) - Unprofessional Conduct
19
Strata Titles
14
Grand Total
679
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