❓ Hon. Sally Talbot asks about call volumes, response rates, and caller demographics for the Department for Child Protection and Family Support's Family Helpline. The Minister provides call volume data but cannot provide aggregate age data for all callers.
AnsweredQoN 635Legislative Council
QuestionView source ↗
DEPARTMENT
FOR CHILD PROTECTION AND FAMILY SUPPORT — FAMILY HELPLINE
635. Hon SALLY TALBOT to the
Minister for Child Protection:
(1) How many calls were made to the department's
Family Helpline in each of 2012, 2013, 2014 and 2015 to date?
(2) In each of those years, what was the
response rate?
(3) In each of those years, how many of the
calls were made by —
(a) children under the age of 12; and
(b) children and young people aged between
12 and 25?
FOR CHILD PROTECTION AND FAMILY SUPPORT — FAMILY HELPLINE
635. Hon SALLY TALBOT to the
Minister for Child Protection:
(1) How many calls were made to the department's
Family Helpline in each of 2012, 2013, 2014 and 2015 to date?
(2) In each of those years, what was the
response rate?
(3) In each of those years, how many of the
calls were made by —
(a) children under the age of 12; and
(b) children and young people aged between
12 and 25?
AnswerView source ↗
I thank the member for some notice of the question.
(1) The
following number of calls, known as interactions, were made to the Department
for Child Protection and Family Support's Family Helpline within the
specified years: there were 3 720 in 2012; 2 792 in 2013; 2 684 in 2014; and 1 151
in 2015 to date.
(2) All calls
made to the Family Helpline are responded to by the department. Some callers
are provided with immediate services such as information, referral and advice,
whilst others require further assessment from the department.
(3) The ages
of people who call the Family Helpline are recorded only when matters are
referred for further assessment by the department or open to the department.
The ages of callers cannot be reported on an aggregate basis.
(1) The
following number of calls, known as interactions, were made to the Department
for Child Protection and Family Support's Family Helpline within the
specified years: there were 3 720 in 2012; 2 792 in 2013; 2 684 in 2014; and 1 151
in 2015 to date.
(2) All calls
made to the Family Helpline are responded to by the department. Some callers
are provided with immediate services such as information, referral and advice,
whilst others require further assessment from the department.
(3) The ages
of people who call the Family Helpline are recorded only when matters are
referred for further assessment by the department or open to the department.
The ages of callers cannot be reported on an aggregate basis.
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