Hon Wilson Tucker asks the Minister for Transport whether the government will extend its policy of providing free driver's license replacements to victims of the Latitude Financial Services data breach, similar to the response to the Optus breach. The government will provide replacements, but cost recovery is the customer's and Latitude's responsibility.

AnsweredQoN 267Legislative Council
Asked
21 March 2023
Portfolio
Transport

QuestionView source ↗

LATITUDE FINANCIAL SERVICES — DATA BREACH
267. Hon WILSON TUCKER to the Leader of the House
representing the Minister for Transport:
I refer to the government's
response to the Optus data breach, which included the issue of new driver's
licence cards and numbers to Optus customers with compromised driver's
licence details, at no cost to the customer.
(1) Will the government extend this policy to
customers impacted by the recent Latitude Financial Services hack?
(2) Will this
policy extend to similar large-scale data breaches or hacks in the future?

AnswerView source ↗

I thank the
honourable member for some notice of the question.
(1)–(2) The
Department of Transport will support people affected through the issue of a replacement
driver's licence card, with cost recovery a matter for the customer and
the company. Customers that have had their driver's licence information
disclosed will also have their compromised card number added to the credential
protection register.

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