❓ Hon Ken Travers asks about SmartRider overcharging incidents, their causes, and the associated costs to Transperth. The response details the frequency, reasons, and financial impact of these discrepancies.
AnsweredQoN 661Legislative Council
QuestionView source ↗
(1) How many people each week have their SmartRider credited as a result of contacting Transperth regarding overcharging?
(2) What are the reasons for the overcharging?
(3) What is the average total cost each week to Transperth for these credits?
(2) What are the reasons for the overcharging?
(3) What is the average total cost each week to Transperth for these credits?
AnswerView source ↗
Answered
13 May 2009
Responded by
Minister for Transport
Response time
43 days
(1) Over a recent typical month, an average of 373 individual instances per week of minor fare discrepancies resulted in Transperth re-crediting individual cards. This equates to 0.022% when compared with Transperth's average number of weekly transactions of 1 628.451.
(2) Human and occasional hardware error.
(3) On average $559.50 per week for the entire Transperth system. When compared with the average weekly revenue of $1 979 861. This cost equates to 0.028%.
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(2) Human and occasional hardware error.
(3) On average $559.50 per week for the entire Transperth system. When compared with the average weekly revenue of $1 979 861. This cost equates to 0.028%.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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