Question on Notice regarding the criteria and frequency of progress updates provided to complainants by the Department of State Development. The answer reveals a lack of record-keeping and standardised update frequency.

AnsweredQoN 842Legislative Council
Asked
11 November 2025
Portfolio
State Development

QuestionView source ↗

I refer to the answer to question on notice 371, and I ask: (a) what criteria are used to determine when it is “feasible” to provide progress updates to complainants; (b) how many complainants in the last two years were not provided with progress updates; and (c) does the Department set a minimum standard for the frequency of updates?

AnswerView source ↗

Answered
11 December 2025
Responded by
Leader of the House representing the Minister for State Development
Response time
8 days
(a) The criteria is as follows:
- Any actual progress or change in the status of considering and responding to the complaint.
- Any potential impacts on third parties by providing an update.
- Any complexity in either the complaint or the department’s consideration of, or response to, the complaint.
(b) This has not been recorded.
(c) No.

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