❓ A parliamentary question regarding the performance of Synergy's billing system after the Minister's intervention, specifically focusing on abandoned call rates and comparing them to pre-implementation figures. The Minister deflects responsibility to the previous government.
AnsweredQoN 7661Legislative Assembly
QuestionView source ↗
I refer to the Ministe's announcement on 2 April 2009 that he had personally developed a five point plan with the board and management of Synergy to ensure Western Australians would receive a world-class customer care and billing platform, and I ask:
(a) what was the number calls to the Synergy call centre that were abandoned in the years 2009–10 and 2010–11, since the implementation of the Minister's preferred billing system;
(b) what percentage change do these figures represent when compared to the year 2008–09, before the implementation of the new billing system; and
(c) is the Minister satisfied with this decreased in performance, and if not, what portion of the responsibility does the Minister accept for this outcome following his personal intervention in the implementation of the Synergy billing system?
(a) what was the number calls to the Synergy call centre that were abandoned in the years 2009–10 and 2010–11, since the implementation of the Minister's preferred billing system;
(b) what percentage change do these figures represent when compared to the year 2008–09, before the implementation of the new billing system; and
(c) is the Minister satisfied with this decreased in performance, and if not, what portion of the responsibility does the Minister accept for this outcome following his personal intervention in the implementation of the Synergy billing system?
AnswerView source ↗
Answered
2 May 2012
Responded by
Minister representing the Minister for Energy
Response time
35 days
The announcement on 2 April 2009 related to the development of a five point plan to protect local jobs and support local industry as part of Synergy's business transformation program. This program, including the billing system, was approved by the previous government.
a) This information is publically available in Synergy's annual reports.
b) There was a performance reduction in Synergy's operations following the implantation of its SAP billing system, which was originally approved by the previous government.
c) I have repeatedly expressed my dissatisfaction with Synergy's billing system, and will not take any responsibility for decisions made by the previous government. However, I have been working with Synergy to ensure the resolution of issues experienced.
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a) This information is publically available in Synergy's annual reports.
b) There was a performance reduction in Synergy's operations following the implantation of its SAP billing system, which was originally approved by the previous government.
c) I have repeatedly expressed my dissatisfaction with Synergy's billing system, and will not take any responsibility for decisions made by the previous government. However, I have been working with Synergy to ensure the resolution of issues experienced.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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