❓ Hon. Kate Doust questions the Minister for Housing regarding complaints about the new Department of Housing maintenance head contractor model. The Minister acknowledges an increase in complaints but cannot provide a regional breakdown due to data limitations.
AnsweredQoN 760Legislative Council
QuestionView source ↗
DEPARTMENT OF HOUSING MAINTENANCE HEAD CONTRACTOR MODEL
I refer to the new Department of Housing maintenance head contractor model. (1) How many complaints have been lodged by Homeswest tenants about poor service or poor quality workmanship in the three months since the Department of Housing moved to the new maintenance model? (2) Does this number represent a change, either increased or decreased, from average complaint numbers received under the old maintenance system? (3) Of the complaints listed in (1), how many are from tenants who live in the regions and how many are from tenants who live in the metropolitan area? Hon NORMAN MOORE
I refer to the new Department of Housing maintenance head contractor model. (1) How many complaints have been lodged by Homeswest tenants about poor service or poor quality workmanship in the three months since the Department of Housing moved to the new maintenance model? (2) Does this number represent a change, either increased or decreased, from average complaint numbers received under the old maintenance system? (3) Of the complaints listed in (1), how many are from tenants who live in the regions and how many are from tenants who live in the metropolitan area? Hon NORMAN MOORE
AnswerView source ↗
I thank the member for some notice of this question. (1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
(1) How many complaints have been lodged by Homeswest tenants about poor service or poor quality workmanship in the three months since the Department of Housing moved to the new maintenance model? (2) Does this number represent a change, either increased or decreased, from average complaint numbers received under the old maintenance system? (3) Of the complaints listed in (1), how many are from tenants who live in the regions and how many are from tenants who live in the metropolitan area? Hon NORMAN MOORE replied: I thank the member for some notice of this question. (1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
(2) Does this number represent a change, either increased or decreased, from average complaint numbers received under the old maintenance system? (3) Of the complaints listed in (1), how many are from tenants who live in the regions and how many are from tenants who live in the metropolitan area? Hon NORMAN MOORE replied: I thank the member for some notice of this question. (1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
(3) Of the complaints listed in (1), how many are from tenants who live in the regions and how many are from tenants who live in the metropolitan area? Hon NORMAN MOORE replied: I thank the member for some notice of this question. (1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
Hon NORMAN MOORE replied: I thank the member for some notice of this question. (1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
I thank the member for some notice of this question. (1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
(1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
(2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
(3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
(1) How many complaints have been lodged by Homeswest tenants about poor service or poor quality workmanship in the three months since the Department of Housing moved to the new maintenance model? (2) Does this number represent a change, either increased or decreased, from average complaint numbers received under the old maintenance system? (3) Of the complaints listed in (1), how many are from tenants who live in the regions and how many are from tenants who live in the metropolitan area? Hon NORMAN MOORE replied: I thank the member for some notice of this question. (1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
(2) Does this number represent a change, either increased or decreased, from average complaint numbers received under the old maintenance system? (3) Of the complaints listed in (1), how many are from tenants who live in the regions and how many are from tenants who live in the metropolitan area? Hon NORMAN MOORE replied: I thank the member for some notice of this question. (1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
(3) Of the complaints listed in (1), how many are from tenants who live in the regions and how many are from tenants who live in the metropolitan area? Hon NORMAN MOORE replied: I thank the member for some notice of this question. (1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
Hon NORMAN MOORE replied: I thank the member for some notice of this question. (1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
I thank the member for some notice of this question. (1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
(1) Eleven formal complaints were made to the department’s customer complaints and feedback line. A total of 109 calls have been made about service or workmanship to the housing direct maintenance line. (2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
(2) This number represents an increase. (3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
(3) In the time available it has not been possible to collate the data on a metro/regional basis, as although each complaint/comment is registered, it is not on the basis of location. The minister is happy to take this question on notice.
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