❓ Hon. Spagnolo seeks clarification on the Department's complaint handling process regarding publicly funded research institutions, specifically how complaints are defined and recorded, and the number of non-complaint referrals received. The Department's answer reveals a lack of record-keeping for referrals not classified as complaints.
AnsweredQoN 846Legislative Council
QuestionView source ↗
I refer to the answer to question on notice 374, which stated that two complaints relating to publicly funded research institutions were received in the past five years, and I ask: (a) how does the Department define a “complaint” for recording purposes; (b) are referrals or concerns automatically recorded as complaints; and (c) how many referrals or concerns, that did not meet the definition of a complaint, were received in the same period?
AnswerView source ↗
Answered
11 December 2025
Responded by
Leader of the House representing the Minister for State Development
Response time
8 days
(a) The Department defines a complaint as an expression of dissatisfaction made to, or about the department, related to its products, services, staff.
(b) No.
(c) This has not been recorded.
(b) No.
(c) This has not been recorded.
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