❓ A parliamentary question regarding SmartRider fare defaults and technology capabilities on the Transperth network, with responses from the Public Transport Authority addressing fare policies, refunds, and user tracking.
AnsweredQoN 4659Legislative Council
QuestionView source ↗
(1) When a commuter fails to tag off correctly, why is the default fare charged - the cash fare not the smartrider fare?
(2) If a complaint is raised and it is identified that technology was at fault, are other users of the service refunded automatically?
(3) Can technology identify people who normally exit at a particular station?
(2) If a complaint is raised and it is identified that technology was at fault, are other users of the service refunded automatically?
(3) Can technology identify people who normally exit at a particular station?
AnswerView source ↗
Answered
19 October 2011
Responded by
Minister for Finance representing the Minister for Transport
Response time
29 days
The
Public Transport Authority
advises:
(1) The cash fare is charged as the default fare to ensure that those SmartRider users that do tag off are rewarded with a discount of the cash fare rate.
(2) When a significant SmartRider equipment failure occurs, all users that have received a default fare during the period of the failure are automatically refunded.
(3) When a SmartRider user tags off, the SmartRider technology can identify where the user exits the Transperth network.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
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Public Transport Authority
advises:
(1) The cash fare is charged as the default fare to ensure that those SmartRider users that do tag off are rewarded with a discount of the cash fare rate.
(2) When a significant SmartRider equipment failure occurs, all users that have received a default fare during the period of the failure are automatically refunded.
(3) When a SmartRider user tags off, the SmartRider technology can identify where the user exits the Transperth network.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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