❓ Opposition Leader asks about complaints and disruptions on the PTA network over six years. The PTA declined to provide the data due to resource constraints, offering to address specific incidents instead.
AnsweredQoN 4234Legislative Assembly
QuestionView source ↗
I refer to the level of complaints and disruption in services on the PTA network and ask: (a) How many complaints did the PTA receive about bus and train services in the following years: (i) 2009-10; (ii) 2010-11; (iii) 2011-12; (iv) 2012-13; (v) 2013-14; and (vi) 2014-15; (b) How many bus services were cancelled or disupted in the following financial years: (i) 2009-10; (ii) 2010-11; (iii) 2011-12; (iv) 2012-13; (v) 2013-14; and (vi) 2014-15; and (c) How many train services were cancelled or disrupted in the following financial years: (i) 2009-10; (ii) 2010-11; (iii) 2011-12; (iv) 2012-13; (v) 2013-14; and (vi) 2014-15?
AnswerView source ↗
Answered
11 August 2015
Responded by
Minister for Transport
Response time
47 days
(a) The Public Transport Authority (PTA) advises that provision of this detailed information would require considerable time, which would divert staff away from their normal duties and it is not considered to be a reasonable or appropriate use of government resources to provide this information.
However, if the Leader of the Opposition has a query on a specific bus or train service or for a train disruption on a particular day, the PTA can accommodate this request.
(b) The PTA advises that provision of this detailed information could not be provided in its current form. Unless the disruption to bus services was significant, the PTA would not be informed by the Contracted Service Provider who is tasked to deal with minor breakdowns, cancellations or disruptions of bus services under the Contract as a normal operational matter.
However, if the Leader of the Opposition has a query on a major and specific bus service disruption or cancellation, the PTA can accommodate this request.
(c) The PTA advises that provision of this detailed information would require considerable time, which would divert staff away from their normal duties and it is not considered to be a reasonable or appropriate use of government resources to provide this information.
However, if the Leader of the Opposition has a query on a specific train service or train line on a particular day, the PTA can accommodate this request.
However, if the Leader of the Opposition has a query on a specific bus or train service or for a train disruption on a particular day, the PTA can accommodate this request.
(b) The PTA advises that provision of this detailed information could not be provided in its current form. Unless the disruption to bus services was significant, the PTA would not be informed by the Contracted Service Provider who is tasked to deal with minor breakdowns, cancellations or disruptions of bus services under the Contract as a normal operational matter.
However, if the Leader of the Opposition has a query on a major and specific bus service disruption or cancellation, the PTA can accommodate this request.
(c) The PTA advises that provision of this detailed information would require considerable time, which would divert staff away from their normal duties and it is not considered to be a reasonable or appropriate use of government resources to provide this information.
However, if the Leader of the Opposition has a query on a specific train service or train line on a particular day, the PTA can accommodate this request.
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