❓ A parliamentary question regarding the management and staffing of the Swan Bells belltower, with a detailed response outlining the roles of staff and contractors involved in its operation.
AnsweredQoN 220Legislative Council
QuestionView source ↗
(1) Which department or organisation is managing the operation of the belltower? (2) How many staff or contractors are presently employed at the belltower, and what is the role of each employee or contractor? Hon LJILJANNA RAVLICH
AnswerView source ↗
I thank the member for some notice of this question. (1) The Swan Bells belltower is operated by Ogden IFC (Perth) Pty Ltd as an extension of its venue management contract with the Perth Theatre Trust. (2) The staffing of the Swan Bells belltower comprises one duty manager, one supervisor, one cashier and three attendants. Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
(2) How many staff or contractors are presently employed at the belltower, and what is the role of each employee or contractor? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) The Swan Bells belltower is operated by Ogden IFC (Perth) Pty Ltd as an extension of its venue management contract with the Perth Theatre Trust. (2) The staffing of the Swan Bells belltower comprises one duty manager, one supervisor, one cashier and three attendants. Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) The Swan Bells belltower is operated by Ogden IFC (Perth) Pty Ltd as an extension of its venue management contract with the Perth Theatre Trust. (2) The staffing of the Swan Bells belltower comprises one duty manager, one supervisor, one cashier and three attendants. Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
I thank the member for some notice of this question. (1) The Swan Bells belltower is operated by Ogden IFC (Perth) Pty Ltd as an extension of its venue management contract with the Perth Theatre Trust. (2) The staffing of the Swan Bells belltower comprises one duty manager, one supervisor, one cashier and three attendants. Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
(1) The Swan Bells belltower is operated by Ogden IFC (Perth) Pty Ltd as an extension of its venue management contract with the Perth Theatre Trust. (2) The staffing of the Swan Bells belltower comprises one duty manager, one supervisor, one cashier and three attendants. Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
(2) The staffing of the Swan Bells belltower comprises one duty manager, one supervisor, one cashier and three attendants. Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
(2) How many staff or contractors are presently employed at the belltower, and what is the role of each employee or contractor? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) The Swan Bells belltower is operated by Ogden IFC (Perth) Pty Ltd as an extension of its venue management contract with the Perth Theatre Trust. (2) The staffing of the Swan Bells belltower comprises one duty manager, one supervisor, one cashier and three attendants. Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) The Swan Bells belltower is operated by Ogden IFC (Perth) Pty Ltd as an extension of its venue management contract with the Perth Theatre Trust. (2) The staffing of the Swan Bells belltower comprises one duty manager, one supervisor, one cashier and three attendants. Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
I thank the member for some notice of this question. (1) The Swan Bells belltower is operated by Ogden IFC (Perth) Pty Ltd as an extension of its venue management contract with the Perth Theatre Trust. (2) The staffing of the Swan Bells belltower comprises one duty manager, one supervisor, one cashier and three attendants. Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
(1) The Swan Bells belltower is operated by Ogden IFC (Perth) Pty Ltd as an extension of its venue management contract with the Perth Theatre Trust. (2) The staffing of the Swan Bells belltower comprises one duty manager, one supervisor, one cashier and three attendants. Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
(2) The staffing of the Swan Bells belltower comprises one duty manager, one supervisor, one cashier and three attendants. Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Hon Tom Stephens: Are there any visitors? Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Hon LJILJANNA RAVLICH: It does not have many visitors. Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Current contractors include Jani-King (WA) Pty Ltd cleaning contractors, which cleans buildings, ponds and glass on request; MSA Security (WA) Pty Ltd, which provides security services and monitors attendance to ensure compliance with the 100-person limit during the operating hours - it would be hard-stretched to meet that target - and a mobile night patrol visits three times overnight; and Armaguard provides cash collection services. Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Duty Manager: Ogden IFC (Perth) Pty Ltd, has been appointed interim manager of the Swan Bells belltower. It employs casual attendants to ensure an excellent standard of customer service, satisfaction and safety on any given day within the venue. That is achieved by their being fully conversant with procedures for providing a safe and enjoyable visit, attending to or referring any queries sufficiently and maintaining a professional attitude at all times. The duty manager is employed to oversee the daily operation of the belltower, manage the supervisors and attendants, supervise the daily maintenance and cleanliness of the venue and administer the bookings of special events and tour groups. The supervisor of the Swan Bells acts as an assistant to the duty manager. The main duties include assisting with general inquiries, disabled patrons, coordinating staff breaks and working in close association with the duty manager to coordinate the emergency evacuation procedures. They are also required to provide courteous, efficient and professional service to visitors when responding to inquiries or assistance. The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
The cashier’s role is to manage the issue and sale of tickets, including the accurate handling of moneys and daily reconciliations. Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Hon N.F. Moore interjected. Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
Hon LJILJANNA RAVLICH: I cannot help it; it is a long answer. The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
The role incorporates information being provided to visitors on the Swan Bells belltower. The cashier is a member of the operational team required to maximise visitor satisfaction, fulfil emergency evacuation procedures, and comply with building conditions and policies. The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
The role of attendants is to deliver, in a team environment, a friendly informative and efficient service. This incorporates fulfilling emergency evacuation procedures, and complying with building conditions and policies. The attendants’ role also includes cleaning. In addition, the Ministry for Culture and the Arts has provided administrative support to the belltower foundation. The ministry is also considering management and marketing models and partnerships to ensure the ongoing viability of the belltower.
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