Mr Kirkup's question seeks information on professional conduct complaints involving physical manhandling, assault, or similar conduct received by the Health and Disability Services Complaints Office (HADSCO) since January 2017. The answer provides a breakdown of complaint types and their outcomes.

AnsweredQoN 5351Legislative Assembly
Asked
7 August 2019
Portfolio
Health

QuestionView source ↗

In relation to professional conduct complaints received by the Health and Disability Services Complaints office since 1 January 2017, did any complaints include allegations of physical manhandling, assault or similar conduct and if so: (a) What was the nature of the complaint; (b) Was the complaint confirmed; and (c) What action was taken?

AnswerView source ↗

Answered
17 September 2019
Responded by
Minister for Health
Response time
11 days
I am advised:
Yes.
(a) The nature of the complaints can be categorised as set out in the table below.
Complaint issue
Assault
Boundary violation
Sexual misconduct
Staff conduct
Sexual impropriety
Aggression/assault
(b)-(c)
In assessing complaints, HADSCO does not use the term "complaint confirmed".
Outcomes for the complaints identified in the answer to (a) are as follows:
Outcome of complaints
Number of complaints
Complaint which does not proceed beyond enquiry
41
Rejected
11
Not resolved by negotiated settlement, and no further action taken
7
Resolved (in whole or in part) by negotiated settlement
5
Complaint does not warrant further action
3
Complaint being dealt with by the Australian Health Practitioner Regulation Agency
2
Withdrawn by the complainant
2
Closed and referred to provider
1
Complaint still in process
1

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