❓ Hon Wilson Tucker's question seeks performance data on Entrypoint Perth, a homelessness service. The Minister's response indicates the Department doesn't collect the specific data requested, relying on bi-annual reports from the service provider, Centrecare.
AnsweredQoN 1922Legislative Council
QuestionView source ↗
(1) Does the Department of Communities collect performance data for Entrypoint Perth? (2) If yes to (1), can the Minister provide: (a) the average client volume, either by day, week or month; (b) the current waitlist for clients awaiting a response; (c) how many operators are employed to respond to client queries; (d) the average hold time for clients calling; and (e) the average response time to client queries? (3) If no to (1), why not?
AnswerView source ↗
Answered
16 April 2024
Responded by
Minister for Agriculture and Food representing the Minister for Homelessness
Response time
8 days
(1)
The Department of Communities (Communities) does not collect the referenced performance data for Entrypoint Perth, however Centrecare Inc, the service provider of Entrypoint, provides bi-annual reports to Communities.
(2-3)(a)
This data is not collected as part of regular reporting and would require a diversion of Centrecare resources from core service delivery.
(b)
There is no waitlist for Entrypoint, however, a callback service is provided.
(c)
6.4 Full-Time Equivalent
(d)-(e)
This data is not collected as part of regular reporting and would require a diversion of Centrecare resources from core service delivery.
The Department of Communities (Communities) does not collect the referenced performance data for Entrypoint Perth, however Centrecare Inc, the service provider of Entrypoint, provides bi-annual reports to Communities.
(2-3)(a)
This data is not collected as part of regular reporting and would require a diversion of Centrecare resources from core service delivery.
(b)
There is no waitlist for Entrypoint, however, a callback service is provided.
(c)
6.4 Full-Time Equivalent
(d)-(e)
This data is not collected as part of regular reporting and would require a diversion of Centrecare resources from core service delivery.
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