❓ Ms. Mettam requests complaint statistics across all departments, agencies, and GTEs under the Premier's portfolio for multiple financial years. The Premier declined to answer, citing unreasonable resource allocation.
AnsweredQoN 1559Legislative Assembly
Asked
16 October 2024
Member
Portfolio
Premier; Minister for State and Industry Development, Jobs and Trade; Public Sector Management; Federal-State Relations
QuestionView source ↗
I refer to each of the Minister’s portfolio responsibilities for departments, agencies, and Government Trading Enterprises (GTE), and I ask: (a) For the 2015-16 Financial Year (with a breakdown by department, agency or GTE): (i) how many complaints were received by the department, agency or GTE; (ii) how many complaints were successfully resolved and closed; and (iii) how many complaints were unable to be resolved; (b) For the 2016-17 Financial Year (with a breakdown by department, agency or GTE): (i) how many complaints were received by the department, agency or GTE; (ii) how many complaints were successfully resolved and closed; and (iii) how many complaints were unable to be resolved; (c) For the 2023-24 Financial Year (with a breakdown by department, agency or GTE): (i) how many complaints were received by the department, agency or GTE; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved; and (d) For the 2024-25 Financial Year to date (with a breakdown by department, agency or GTE): (i) how many complaints were received by the department, agency or GTE; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved?
AnswerView source ↗
Answered
26 November 2024
Response time
11 days
(a – d) The Member is requesting a significant amount of information and detail for a considerable period of time, across all departments, agencies and government entities. The information requested is not readily available and collecting it would divert staff away from their normal duties, and is not considered to be a reasonable or appropriate use of government resources.
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