❓ A WA parliamentary question on notice requesting complaint statistics for various departments, agencies, and publicly owned corporations under the Treasurer's portfolio for the 2014-15 and 2015-16 financial years. The response provides varying levels of detail across different entities.
AnsweredQoN 425Legislative Assembly
Asked
24 May 2017
Member
Portfolio
Treasurer; Minister for Finance; Energy; Aboriginal Affairs
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) For the 2014-15 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved; and (b) For the 2015-16 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved?
AnswerView source ↗
Answered
27 June 2017
Response time
8 days
Department of Aboriginal Affairs
(a) For the Financial Year 2014-2015:
Finance
(a)
(i)
370 – 277 of these complaints related to the previous Liberal National Government’s
decision to increase Land Tax rates
(ii)
369
(iii)
Nil
(iv)
1
(b)
(i)
3,795 – 3725 of these complaints related to the previous Liberal National Government’s
decision to increase Land Tax rates
(ii)
3,794
(iii)
Nil
(iv)
1
Energy (Public Utilities Office)
(a)
(i)
3
(ii)
3
(iii)
Nil
(iv)
Nil
(b)
(i)
Nil
(ii)
Nil
(iii)
Nil
(iv)
Nil
Department of Treasury
(a)(i) One
(ii) One.
(iii) Nil.
(iv) Nil.
(b)(i) Two.
(ii) Two.
(iii) Nil.
(iv) Nil.
Economic Regulation Authority
(a)(i-iv) Nil
(b)(i-iv) Nil
Fire and Emergency Services Superannuation Fund
(a)(i-iv) Nil
(b)(i) One
(ii) One
(iii) Nil
(iv) Nil
Government Employees Superannuation Board
(a)(i) 314
(ii) 314
(iii) 4
(iv) 4
(b)(i) 295
(ii) 295
(iii) 5
(iv) 5
Horizon Power
(a)(i) 293
(ii) 293
(iii) Nil
(iv) Nil
(b)(i) 581
(ii) 581
(iii) Nil
(iv) Nil
Independent Market Operator
(a)(i-iv) Nil
(b)(i-iv) Nil
Insurance Commission of Western Australia
(a)(i) 15
(ii) 15
(iii) 0
(iv) 0
(b)(i) 11
(ii) 11
(iii) 0
(iv) .
Native Title
Please refer to Legislative Assembly Question on Notice 435.
Office of the Auditor General
(a)(i-iv) Nil
(b)(i) 1
(ii) 1
(iii) Nil
(iv) Nil
Synergy
(a)
(i) 2530
(ii - iv) All complaints received by Synergy are addressed in accordance with Synergy’s complaint handling policy. Further detail regarding energy complaints received by Synergy can be found in the Economic Regulation Authority’s 2015 Annual Performance Report on Energy Retailers which is publically available at https://www.erawa.com.au/electricity/electricity-licensing/performance-reports .
(b)
(i) 2083
(ii - iv) All complaints received by Synergy are addressed in accordance with Synergy’s complaint handling policy. Further detail regarding energy complaints received by Synergy can be found in the Economic Regulation Authority’s 2016 Annual Performance Report on Energy Retailers which is publically available at https://www.erawa.com.au/electricity/electricity-licensing/performance-reports .
Western Australia Treasury Corporation
(a)(i-iv) Nil
(b)(i-iv) Nil
Western Power
(a-b) The information requested by the Member is already publically available. Please refer to the ERA's Annual Performance Report on Energy Distributors.
(a) For the Financial Year 2014-2015:
Finance
(a)
(i)
370 – 277 of these complaints related to the previous Liberal National Government’s
decision to increase Land Tax rates
(ii)
369
(iii)
Nil
(iv)
1
(b)
(i)
3,795 – 3725 of these complaints related to the previous Liberal National Government’s
decision to increase Land Tax rates
(ii)
3,794
(iii)
Nil
(iv)
1
Energy (Public Utilities Office)
(a)
(i)
3
(ii)
3
(iii)
Nil
(iv)
Nil
(b)
(i)
Nil
(ii)
Nil
(iii)
Nil
(iv)
Nil
Department of Treasury
(a)(i) One
(ii) One.
(iii) Nil.
(iv) Nil.
(b)(i) Two.
(ii) Two.
(iii) Nil.
(iv) Nil.
Economic Regulation Authority
(a)(i-iv) Nil
(b)(i-iv) Nil
Fire and Emergency Services Superannuation Fund
(a)(i-iv) Nil
(b)(i) One
(ii) One
(iii) Nil
(iv) Nil
Government Employees Superannuation Board
(a)(i) 314
(ii) 314
(iii) 4
(iv) 4
(b)(i) 295
(ii) 295
(iii) 5
(iv) 5
Horizon Power
(a)(i) 293
(ii) 293
(iii) Nil
(iv) Nil
(b)(i) 581
(ii) 581
(iii) Nil
(iv) Nil
Independent Market Operator
(a)(i-iv) Nil
(b)(i-iv) Nil
Insurance Commission of Western Australia
(a)(i) 15
(ii) 15
(iii) 0
(iv) 0
(b)(i) 11
(ii) 11
(iii) 0
(iv) .
Native Title
Please refer to Legislative Assembly Question on Notice 435.
Office of the Auditor General
(a)(i-iv) Nil
(b)(i) 1
(ii) 1
(iii) Nil
(iv) Nil
Synergy
(a)
(i) 2530
(ii - iv) All complaints received by Synergy are addressed in accordance with Synergy’s complaint handling policy. Further detail regarding energy complaints received by Synergy can be found in the Economic Regulation Authority’s 2015 Annual Performance Report on Energy Retailers which is publically available at https://www.erawa.com.au/electricity/electricity-licensing/performance-reports .
(b)
(i) 2083
(ii - iv) All complaints received by Synergy are addressed in accordance with Synergy’s complaint handling policy. Further detail regarding energy complaints received by Synergy can be found in the Economic Regulation Authority’s 2016 Annual Performance Report on Energy Retailers which is publically available at https://www.erawa.com.au/electricity/electricity-licensing/performance-reports .
Western Australia Treasury Corporation
(a)(i-iv) Nil
(b)(i-iv) Nil
Western Power
(a-b) The information requested by the Member is already publically available. Please refer to the ERA's Annual Performance Report on Energy Distributors.
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