❓ A WA parliamentary question seeks information on the Forest Products Commission's (FPC) complaints management system, the number and nature of complaints received, and any involvement of the Corruption and Crime Commission (CCC). The FPC provides answers detailing their system and complaint statistics.
AnsweredQoN 1307Legislative Council
QuestionView source ↗
For each Department and Agency within the Minister’s portfolios, -
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the Corruption and Crime Commission?
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the Corruption and Crime Commission?
AnswerView source ↗
Answered
17 November 2009
Responded by
Minister for Child Protection representing the Minister for Forestry
Response time
27 days
(1) There is no formal complaints management unit within the Forest Products Commission (FPC). The FPC has a complaints management policy and system and an Officer that coordinates responses through the system.
(2) Thirteen complaints have been recorded since 23 September 2008 to present.
(3) Categories of complaints received:
· Contractual
· Native Forests
· Sandalwood
(4 - 5) Nature and number of complaints for each category:
· Contractual category relates to complaints regarding the evaluation and outcome of tenders - 4
· Native forest category includes complaints regarding harvesting and operations in native forests - 6
· Sandalwood category involves complaints regarding operational issues - 3
(6) The FPC is not aware of any complaints made to the agency being under investigation by the CCC.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
(2) Thirteen complaints have been recorded since 23 September 2008 to present.
(3) Categories of complaints received:
· Contractual
· Native Forests
· Sandalwood
(4 - 5) Nature and number of complaints for each category:
· Contractual category relates to complaints regarding the evaluation and outcome of tenders - 4
· Native forest category includes complaints regarding harvesting and operations in native forests - 6
· Sandalwood category involves complaints regarding operational issues - 3
(6) The FPC is not aware of any complaints made to the agency being under investigation by the CCC.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
Explore WA Government Data
Search the full archive in the free dashboard, or query programmatically via API.
Explore more
Government Gazette
Appointments, regulatory notices, planning changes.
Hansard
Debates, questions, speeches and sentiment.
Tabled Papers
Reports and documents tabled in Parliament.
Committees
Committee profiles and recent reports.
Regulations
Subsidiary legislation with filters and summaries.
Bills
Proposed laws and parliamentary progress.
Acts
Current WA legislation and summaries.
Explanatory Memoranda
Bills with EMs (text/PDF) available.
Members
MP profiles, party breakdown and rankings.
Pollie Rankings
Data-driven rankings across 19 categories.
Amendment Chains
Track how schemes and regulations evolve over time.