Mr. Cook questions the Minister for Health regarding reported porterage service failures at Fiona Stanley Hospital under the Serco contract, leading to doctors transporting patients. The Minister denies a breach and states Serco has added 50 staff.

AnsweredQoN 77Legislative Assembly
Asked
25 February 2015
Portfolio
Health

QuestionView source ↗

FIONA
STANLEY HOSPITAL — SERCO CONTRACT — PORTERAGE SERVICES
77. Mr R.H. COOK to the
Minister for Health:
I refer to reports that doctors at Fiona Stanley Hospital
have had to collect and push or transport patients within the hospital due to
unacceptable delays in the Serco-managed porterage service.
(1) Is this not a service breach, and why is the system
failing?
(2) Has the minister met with Serco about this and other
potential breaches in the contract?
(3) What is the minister doing about these breakdowns in
essential services?

AnswerView source ↗

(1)–(3)
No, that is not a breach; and, yes, the department dealt with that with Serco.
Since that time, Serco has appointed an additional 50 persons to work in that
space.

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