❓ Mr Watson questions the Minister for Transport about delays in processing a constituent's police clearance and licence endorsements, impacting their livelihood. The Minister acknowledges the issue, explains the department's concerns regarding online police clearances, and outlines steps being taken to improve the system and resolve the specific case.
AnsweredQoN 413Legislative Assembly
QuestionView source ↗
DEPARTMENT OF TRANSPORT — POLICE CLEARANCES
Mr Speaker — Several members interjected. The SPEAKER : The member for Albany is the only person I want to hear from at this moment; I do not want to hear from anybody else. I am giving him the call. I have not given the call to the people on my right or the people on my left, apart from the member for Albany. Mr P.B. WATSON : Thank you, Mr Speaker, for your protection. The SPEAKER : You need it; I know. Mr P.B. WATSON : On 25 May I asked the minister questions about a constituent of mine who has been given the runaround in getting a police clearance. Following my questions, I wrote to the minister with all the relevant details, but as yet have received no response. I ask again — (1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL
Mr Speaker — Several members interjected. The SPEAKER : The member for Albany is the only person I want to hear from at this moment; I do not want to hear from anybody else. I am giving him the call. I have not given the call to the people on my right or the people on my left, apart from the member for Albany. Mr P.B. WATSON : Thank you, Mr Speaker, for your protection. The SPEAKER : You need it; I know. Mr P.B. WATSON : On 25 May I asked the minister questions about a constituent of mine who has been given the runaround in getting a police clearance. Following my questions, I wrote to the minister with all the relevant details, but as yet have received no response. I ask again — (1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL
AnswerView source ↗
(1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Several members interjected. The SPEAKER : The member for Albany is the only person I want to hear from at this moment; I do not want to hear from anybody else. I am giving him the call. I have not given the call to the people on my right or the people on my left, apart from the member for Albany. Mr P.B. WATSON : Thank you, Mr Speaker, for your protection. The SPEAKER : You need it; I know. Mr P.B. WATSON : On 25 May I asked the minister questions about a constituent of mine who has been given the runaround in getting a police clearance. Following my questions, I wrote to the minister with all the relevant details, but as yet have received no response. I ask again — (1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
The SPEAKER : The member for Albany is the only person I want to hear from at this moment; I do not want to hear from anybody else. I am giving him the call. I have not given the call to the people on my right or the people on my left, apart from the member for Albany. Mr P.B. WATSON : Thank you, Mr Speaker, for your protection. The SPEAKER : You need it; I know. Mr P.B. WATSON : On 25 May I asked the minister questions about a constituent of mine who has been given the runaround in getting a police clearance. Following my questions, I wrote to the minister with all the relevant details, but as yet have received no response. I ask again — (1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr P.B. WATSON : Thank you, Mr Speaker, for your protection. The SPEAKER : You need it; I know. Mr P.B. WATSON : On 25 May I asked the minister questions about a constituent of mine who has been given the runaround in getting a police clearance. Following my questions, I wrote to the minister with all the relevant details, but as yet have received no response. I ask again — (1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
The SPEAKER : You need it; I know. Mr P.B. WATSON : On 25 May I asked the minister questions about a constituent of mine who has been given the runaround in getting a police clearance. Following my questions, I wrote to the minister with all the relevant details, but as yet have received no response. I ask again — (1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr P.B. WATSON : On 25 May I asked the minister questions about a constituent of mine who has been given the runaround in getting a police clearance. Following my questions, I wrote to the minister with all the relevant details, but as yet have received no response. I ask again — (1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
(1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
(2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
(1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Normally when someone goes through the Australia Post process—I know that takes a little bit longer —
Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Several members interjected. The SPEAKER : The member for Albany is the only person I want to hear from at this moment; I do not want to hear from anybody else. I am giving him the call. I have not given the call to the people on my right or the people on my left, apart from the member for Albany. Mr P.B. WATSON : Thank you, Mr Speaker, for your protection. The SPEAKER : You need it; I know. Mr P.B. WATSON : On 25 May I asked the minister questions about a constituent of mine who has been given the runaround in getting a police clearance. Following my questions, I wrote to the minister with all the relevant details, but as yet have received no response. I ask again — (1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
The SPEAKER : The member for Albany is the only person I want to hear from at this moment; I do not want to hear from anybody else. I am giving him the call. I have not given the call to the people on my right or the people on my left, apart from the member for Albany. Mr P.B. WATSON : Thank you, Mr Speaker, for your protection. The SPEAKER : You need it; I know. Mr P.B. WATSON : On 25 May I asked the minister questions about a constituent of mine who has been given the runaround in getting a police clearance. Following my questions, I wrote to the minister with all the relevant details, but as yet have received no response. I ask again — (1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr P.B. WATSON : Thank you, Mr Speaker, for your protection. The SPEAKER : You need it; I know. Mr P.B. WATSON : On 25 May I asked the minister questions about a constituent of mine who has been given the runaround in getting a police clearance. Following my questions, I wrote to the minister with all the relevant details, but as yet have received no response. I ask again — (1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
The SPEAKER : You need it; I know. Mr P.B. WATSON : On 25 May I asked the minister questions about a constituent of mine who has been given the runaround in getting a police clearance. Following my questions, I wrote to the minister with all the relevant details, but as yet have received no response. I ask again — (1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr P.B. WATSON : On 25 May I asked the minister questions about a constituent of mine who has been given the runaround in getting a police clearance. Following my questions, I wrote to the minister with all the relevant details, but as yet have received no response. I ask again — (1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
(1) Can the minister’s department confirm it has received a police clearance, F licence endorsements and heavy–rigid class licence from my constituent? (2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
(2) Given that my constituent’s livelihood is resting on the minister’s failing department, will he now commit to reviewing the regional electronic processing functions for police clearances? Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr T.R. BUSWELL replied: (1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
(1)–(2) I thank the member for some notice of the question. He is right that he asked some details of me in May. He wrote to my office at the end of May. We received that in early June and a response to that is being prepared. I try to get out timely responses, although I am still receiving some responses from then ministers from my time in opposition, so we are working on improving that aspect. Motor vehicle licensing is important. One of the most important components of motor vehicle licensing is making sure that we protect the integrity of the system. It is receiving a lot of focus from government. In relation to the individual that the member is talking about, the issues arose because of some concerns the Department of Transport had about this matter of integrity. I will just touch on those briefly. As the member rightly pointed out, this constituent received a police clearance from a website from a service provider—I think it was called CVCheck, if memory serves me correctly. He then presented a printed copy of that online certificate to the Department of Transport. The advice I have from the Department of Transport is that the form of presentation of the online check is not enough to give them comfort on issues of integrity. Normally when someone goes through the Australia Post process—I know that takes a little bit longer — Ms M.M. Quirk : It has to go through the Minister for Education’s office. Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Normally when someone goes through the Australia Post process—I know that takes a little bit longer —
Mr T.R. BUSWELL : No; it actually does not, member for Girrawheen. It goes through a proper process. Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Several members interjected. Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr T.R. BUSWELL : I have my licence—just—and I intend to keep it. Licensing is a very important matter. In Western Australia the licensing document is not just a right to drive. It is also widely used as a method of identification. I do not take this lightly at all. We have invested a lot of money to improve outcomes in the department of licensing. In fact, I would like to acknowledge Mr Michael D’Souza and his team. I think they have made some wonderful steps forward; they have tried to become customer focused. When people now ring the department of licensing, the phone gets answered. For young kids who are 17 years old and finishing high school and want to complete their licence, inspectors are available after hours to help. They are trying to become a customer-focused organisation. Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Getting back to the important point raised by the member for Albany, the department’s view is that the presentation of the document in that form does not contain enough of the antifraud measures that it would expect. It is too easy to replicate that when they are not the person to whom that document relates. Some of those antifraud measures include tamper-evident ink, copy protection and a range of others. Notwithstanding that, the department acknowledges that this online checking system is an important method for people to get police clearances. Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr E.S. Ripper : Can’t one government agency talk to another? Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr T.R. BUSWELL : The company that I am talking about is not a government agency, and I do not mean to be rude. It is a service provider that provides an online service to people attempting to have clearances issued. It is a good service provider. The department has met with and is currently working with CVCheck on how to remedy some of the issues it faces. I am sure that will be dealt with. In the interim, arrangements are being put in place so that the police can work with the applicant and with CVCheck to present a document that provides an adequate level of cover. My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
My apologies to the member for Albany, as I think there was a cross-communication issue yesterday. I thought the member for Albany was going to call me and he thought I was going to call him. No doubt we had a long night waiting on each other, and I apologise to the member for Albany for that. I had little sleep, because of the member! We are putting in steps to improve the system. Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr P.B. Watson : You told me to ring your government office. We rang your government office and your staffer said he would get back to us, and he did not. You might have waited a long time, but we’ve waited even longer! Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr T.R. BUSWELL : My advice is that he was following that up later in the morning. The call did not come through from the member for Albany; it came through from the office of the Leader of the Opposition, which inevitably makes us suspicious. I had a brief time in the office of Leader of the Opposition and I know the sorts of things that go on in there! We are on the ball! Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Several members interjected. The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
The SPEAKER : Thank you, members! Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mrs M.H. Roberts : No turkeys! No gobble-gobble going on in there! Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
Mr T.R. BUSWELL : Originality has always been one of the member for Midland’s strong points. We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
We will attempt to work with the member for Albany’s constituent to address the issue. We are attempting to work with CVCheck to fix some processes. However, I do not make any apologies for trying to protect the integrity of the licensing system in Western Australia. Fraud in and around licensing is a serious matter and we will take all steps necessary to make sure that we minimise the possibility of that happening.
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