❓ A WA parliamentary question seeks information on Horizon Power's research into organisational culture, public standing, and employee satisfaction. The Minister provides cost details but declines to table the findings.
AnsweredQoN 7190Legislative Assembly
QuestionView source ↗
(1) Does Horizon Power undertake any research, polling, surveying or opinion tracking of its organisational culture and public standing?
(2) If yes to (1), what is the nature of that research, polling, surveying or tracking, how frequently is it undertaken and at what cost each financial year?
(3) Will the Minister table the findings for the last three financial years?
(2) If yes to (1), what is the nature of that research, polling, surveying or tracking, how frequently is it undertaken and at what cost each financial year?
(3) Will the Minister table the findings for the last three financial years?
AnswerView source ↗
Answered
20 March 2012
Responded by
Minister representing the Minister for Energy
Response time
28 days
1. Yes.
2. Horizon Power conducts independent surveys of customers annually to assess customer satisfaction and corporate reputation. The cost of this survey was as follows:
2008/09 - $48,900
2009/10 - $51,770
2010/11 - $40,000
In the years 2008/09 and 2009/10, costs included additional research into customer satisfaction with the Horizon Power Call Centre.
Horizon Power also conducts periodic surveys of employee satisfaction to determine employee opinion on internal people management practices. The cost of the survey was as follows:
2008 - $17,103
2009 - $17,612
2010 - $18,617.
The survey was not conducted in 2011.
3. No
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2. Horizon Power conducts independent surveys of customers annually to assess customer satisfaction and corporate reputation. The cost of this survey was as follows:
2008/09 - $48,900
2009/10 - $51,770
2010/11 - $40,000
In the years 2008/09 and 2009/10, costs included additional research into customer satisfaction with the Horizon Power Call Centre.
Horizon Power also conducts periodic surveys of employee satisfaction to determine employee opinion on internal people management practices. The cost of the survey was as follows:
2008 - $17,103
2009 - $17,612
2010 - $18,617.
The survey was not conducted in 2011.
3. No
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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