❓ Hon Adele Farina questions the Attorney General regarding the Public Trustee's budget cuts despite increasing demand due to WA's ageing population. The Attorney General confirms increased fees and efficiencies to maintain service levels.
AnsweredQoN 1393Legislative Council
QuestionView source ↗
I refer to Budget Paper No. 2, Volume 2 at page 434, "Significant Issues Impacting the Agency", and ask: (a) as it states that Western Australia’s increasing and ageing population is resulting in an increased demand for services provided by the Public Trustee, what is the expected number of services to be provided by the Public Trustee in 2014-15; (b) despite the stated additional demand, the trustee services budget on page 433 shows a cut in funding, how will the Public Trustee cope with rising demand with fewer resources; (c) are service levels provided by the Public Trustee expected to be maintained in 2014-15; and (d) will the fees charged by the Public Trustee rise in 2014-15 and, if yes, what will the new fee schedule be?
AnswerView source ↗
Answered
16 September 2014
Response time
35 days
(a) 14,259 client files from Trusts, Deceased Estates, Wills and Private Administrators.
(b) The Public Trustee will continue to seek efficiencies and manage its resources to maintain the highest standard of service to clients.
(c) Yes. Client satisfaction survey results for 2013/14 showed a 5% increase in client satisfaction survey results compared to 2012/13.
(d) Yes. The Public Trustee's Scale of Fees commencing 1 July 2014 was gazetted in June 2014 and is available on the State Law Publisher Website.
(b) The Public Trustee will continue to seek efficiencies and manage its resources to maintain the highest standard of service to clients.
(c) Yes. Client satisfaction survey results for 2013/14 showed a 5% increase in client satisfaction survey results compared to 2012/13.
(d) Yes. The Public Trustee's Scale of Fees commencing 1 July 2014 was gazetted in June 2014 and is available on the State Law Publisher Website.
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