❓ Dr. Steve Thomas questions the Minister for Energy and Decarbonisation regarding Synergy's overcharging of customers and the timeline of when the Minister was informed of these issues.
AnsweredQoN 867Legislative Council
QuestionView source ↗
Synergy—Closed accounts—Payments
867. Hon Dr Steve Thomas to the Leader of the House
representing the Minister for Energy and Decarbonisation:
Sorry, this is
"Happy Thursday". I refer to Synergy's acceptance of payments for
closed accounts, originally for a mere 2,845 consumers but later for nearly
174,000 residential and commercial customers for a total of $40 million, that
was made public last Friday.
(1) On what day in what month was the minister first
advised of the brand-damaging $2.29 million overcharging debacle of 2,845
Centrepay customers?
(2) On what day in what month was the minister
first advised of the brand-damaging $40 million overcharging of nearly 174,000
customers, which was announced by the media last week?
(3) In the case of (1)
and (2), who first advised the minister?
867. Hon Dr Steve Thomas to the Leader of the House
representing the Minister for Energy and Decarbonisation:
Sorry, this is
"Happy Thursday". I refer to Synergy's acceptance of payments for
closed accounts, originally for a mere 2,845 consumers but later for nearly
174,000 residential and commercial customers for a total of $40 million, that
was made public last Friday.
(1) On what day in what month was the minister first
advised of the brand-damaging $2.29 million overcharging debacle of 2,845
Centrepay customers?
(2) On what day in what month was the minister
first advised of the brand-damaging $40 million overcharging of nearly 174,000
customers, which was announced by the media last week?
(3) In the case of (1)
and (2), who first advised the minister?
AnswerView source ↗
I love Thursdays,
too!
I thank the
honourable member for some notice of the question.
(1)–(3) Synergy formally advised the minister
of the Centrepay matter on 19 March 2025. A potential wider overpayment issue
was raised by Synergy on 14 July 2025, following which the minister instigated
an independent review. The reviewers prepared an interim report on the
overpayment issue, which was provided to the minister by the Department of
Energy and Economic Diversification on 17 September 2025.
The President: Hon Neil Thomas. I mean, Hon Neil
Thomson.
too!
I thank the
honourable member for some notice of the question.
(1)–(3) Synergy formally advised the minister
of the Centrepay matter on 19 March 2025. A potential wider overpayment issue
was raised by Synergy on 14 July 2025, following which the minister instigated
an independent review. The reviewers prepared an interim report on the
overpayment issue, which was provided to the minister by the Department of
Energy and Economic Diversification on 17 September 2025.
The President: Hon Neil Thomas. I mean, Hon Neil
Thomson.
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