Hon. Anthony Spagnolo asks the Premier about the Public Sector Commission's (PSC) complaint handling process, specifically regarding the measurement of complainant perceptions of fairness. The PSC indicates it records this information 'if known'.

AnsweredQoN 851Legislative Council
Asked
11 November 2025
Portfolio
Premier

QuestionView source ↗

I refer to the Public Sector Commission's (PSC) complaint register referenced in the answer to question on notice 378, and I ask: (a) does the PSC record whether complainants considered their matter to have been handled fairly; (b) if no to (a), why is this not measured; and (c) how does the PSC assess the quality of its complaint handling if it does not track fairness outcomes?

AnswerView source ↗

Answered
11 December 2025
Responded by
Leader of the House representing the Premier
Response time
8 days
(a)   Yes, if known.
(b)   Not applicable.
(c)   Not applicable.

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