❓ Hon Wilson Tucker questions the Minister for Transport regarding the SmartRider upgrade project, including funding and customer feedback on new validation machines. The Minister's response indicates generally positive feedback but minor delays due to design changes.
AnsweredQoN 430Legislative Council
QuestionView source ↗
SMARTRIDER UPGRADE PROJECT
430. Hon WILSON TUCKER to the minister representing the
Minister for Transport:
I refer to the SmartRider upgrade
project, originally announced in 2018.
(1) What has been the total
allocation of funds towards this project to date?
(2) For those stations where new
SmartRider validation machines have been rolled out —
(a) has the PTA surveyed customers;
and, if so, what has been their feedback; and
(b) how have the new validation
machines impacted upon traffic flows through validation gates?
430. Hon WILSON TUCKER to the minister representing the
Minister for Transport:
I refer to the SmartRider upgrade
project, originally announced in 2018.
(1) What has been the total
allocation of funds towards this project to date?
(2) For those stations where new
SmartRider validation machines have been rolled out —
(a) has the PTA surveyed customers;
and, if so, what has been their feedback; and
(b) how have the new validation
machines impacted upon traffic flows through validation gates?
AnswerView source ↗
I thank the honourable member for
some notice of the question. The following answer has been provided to me by
the Minister for Transport.
(1)–(2) The Public Transport Authority engaged a pilot
group of 150 customers for a six-week period to test the new validators and
provide feedback. Additionally, non-pilot group customers were provided with a QR code option to also provide feedback. The feedback was generally positive, with
90 per cent finding the validators easy to use. The new fare gate validators
have a different design and mounting, which has resulted in some minor delays
as customers familiarise themselves with the new validators.
some notice of the question. The following answer has been provided to me by
the Minister for Transport.
(1)–(2) The Public Transport Authority engaged a pilot
group of 150 customers for a six-week period to test the new validators and
provide feedback. Additionally, non-pilot group customers were provided with a QR code option to also provide feedback. The feedback was generally positive, with
90 per cent finding the validators easy to use. The new fare gate validators
have a different design and mounting, which has resulted in some minor delays
as customers familiarise themselves with the new validators.
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