❓ I refer to the Child and Adolescent Mental Health Services (CAMHS) Crisis Connect Line, for each of the following fiscal years, 2022/23; 2023/24; 2024/25 and 2025/26 to date, and I ask: (a) How many c
AnsweredQoN 933Legislative Assembly
QuestionView source ↗
I refer to the Child and Adolescent Mental Health Services (CAMHS) Crisis Connect Line, for each of the following fiscal years, 2022/23; 2023/24; 2024/25 and 2025/26 to date, and I ask: (a) How many calls did the line take; (b) What was the average call length; (c) How many calls went unanswered; (d) Were there any occasions when the line was unmanned; and (e) How many children who accessed the line (either directly or via a third party person) went on to receive in-person treatment with CAMHS?
AnswerView source ↗
Answered
18 November 2025
Responded by
Minister for Mental Health
Response time
7 days
2022-23
2023-24
2024-25
2025-26 to date
(a)
9,537
9,862
9,790
2,674
(b)
9 minutes
14.1 minutes
13.3 minutes
14.1 minutes
(c)
N/A*
47
77
29
(d)
N/A*
Yes
Yes
Yes
*Call outcome where 'department closed' was not reported in 2022-23
(c-d) In some instances, unanswered phone calls may not be directly related to ‘department closure’. A caller disconnecting prior to answering or not selecting an option on the phone line, or a single call moving between individual phone lines pending the call being answered will be individual registered as an unanswered call.
(e) Call line data does not include this information.
2023-24
2024-25
2025-26 to date
(a)
9,537
9,862
9,790
2,674
(b)
9 minutes
14.1 minutes
13.3 minutes
14.1 minutes
(c)
N/A*
47
77
29
(d)
N/A*
Yes
Yes
Yes
*Call outcome where 'department closed' was not reported in 2022-23
(c-d) In some instances, unanswered phone calls may not be directly related to ‘department closure’. A caller disconnecting prior to answering or not selecting an option on the phone line, or a single call moving between individual phone lines pending the call being answered will be individual registered as an unanswered call.
(e) Call line data does not include this information.
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