❓ A WA parliamentary question seeks data on Hardship Utility Grant Scheme referrals by Synergy and Horizon Power in September 2011. The response provides some data but notes limitations in record-keeping.
AnsweredQoN 1129Legislative Council
QuestionView source ↗
HARDSHIP UTILITY GRANT SCHEME — SYNERGY AND HORIZON POWER
Some notice has been given of the question. (1) For September 2011, for each suburb and town, how many requests for hardship utility grant scheme assistance were referred to financial counsellors for assessment by both Synergy and Horizon Power? (2) For September 2011, for each suburb and town, how many requests for hardship utility grant scheme assistance were not referred to financial counsellors for assessment by both Synergy and Horizon Power? Hon PETER COLLIER
Some notice has been given of the question. (1) For September 2011, for each suburb and town, how many requests for hardship utility grant scheme assistance were referred to financial counsellors for assessment by both Synergy and Horizon Power? (2) For September 2011, for each suburb and town, how many requests for hardship utility grant scheme assistance were not referred to financial counsellors for assessment by both Synergy and Horizon Power? Hon PETER COLLIER
AnswerView source ↗
I thank the member for some notice of the question. (1)–(2) Horizon Power referred 91 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in September 2011. Horizon Power is provided with remittance notices on accounts that are credited with HUGS payments. The timing of referrals and receipt of remittance notices may occur in different months and, as such, Horizon Power cannot readily identify which of the following September 2011 applications had HUGS payments credited to their account: Baynton, two; Brockman, two; Broome, eight; Bulgarra, one; Cable Beach, one; Carnarvon, seven; Castletown, two; Denham, two; Derby, two; Djugun, one; Esperance, eight; Exmouth, one; Fitzroy Crossing, two; Halls Creek, four; Hopetoun, three; Karratha, one; Kununurra, four; Laverton, one; Leonora, three; Meekatharra, one; Millars Well, one; Mt Magnet, four; Nickol, one; Norseman, three; Nulsen, two; Pegs Creek, one; Port Hedland, one; Roebourne, one; Roebuck, one; South Hedland, 17; and Yalgoo, three. Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
(1) For September 2011, for each suburb and town, how many requests for hardship utility grant scheme assistance were referred to financial counsellors for assessment by both Synergy and Horizon Power? (2) For September 2011, for each suburb and town, how many requests for hardship utility grant scheme assistance were not referred to financial counsellors for assessment by both Synergy and Horizon Power? Hon PETER COLLIER replied: I thank the member for some notice of the question. (1)–(2) Horizon Power referred 91 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in September 2011. Horizon Power is provided with remittance notices on accounts that are credited with HUGS payments. The timing of referrals and receipt of remittance notices may occur in different months and, as such, Horizon Power cannot readily identify which of the following September 2011 applications had HUGS payments credited to their account: Baynton, two; Brockman, two; Broome, eight; Bulgarra, one; Cable Beach, one; Carnarvon, seven; Castletown, two; Denham, two; Derby, two; Djugun, one; Esperance, eight; Exmouth, one; Fitzroy Crossing, two; Halls Creek, four; Hopetoun, three; Karratha, one; Kununurra, four; Laverton, one; Leonora, three; Meekatharra, one; Millars Well, one; Mt Magnet, four; Nickol, one; Norseman, three; Nulsen, two; Pegs Creek, one; Port Hedland, one; Roebourne, one; Roebuck, one; South Hedland, 17; and Yalgoo, three. Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
(2) For September 2011, for each suburb and town, how many requests for hardship utility grant scheme assistance were not referred to financial counsellors for assessment by both Synergy and Horizon Power? Hon PETER COLLIER replied: I thank the member for some notice of the question. (1)–(2) Horizon Power referred 91 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in September 2011. Horizon Power is provided with remittance notices on accounts that are credited with HUGS payments. The timing of referrals and receipt of remittance notices may occur in different months and, as such, Horizon Power cannot readily identify which of the following September 2011 applications had HUGS payments credited to their account: Baynton, two; Brockman, two; Broome, eight; Bulgarra, one; Cable Beach, one; Carnarvon, seven; Castletown, two; Denham, two; Derby, two; Djugun, one; Esperance, eight; Exmouth, one; Fitzroy Crossing, two; Halls Creek, four; Hopetoun, three; Karratha, one; Kununurra, four; Laverton, one; Leonora, three; Meekatharra, one; Millars Well, one; Mt Magnet, four; Nickol, one; Norseman, three; Nulsen, two; Pegs Creek, one; Port Hedland, one; Roebourne, one; Roebuck, one; South Hedland, 17; and Yalgoo, three. Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
Hon PETER COLLIER replied: I thank the member for some notice of the question. (1)–(2) Horizon Power referred 91 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in September 2011. Horizon Power is provided with remittance notices on accounts that are credited with HUGS payments. The timing of referrals and receipt of remittance notices may occur in different months and, as such, Horizon Power cannot readily identify which of the following September 2011 applications had HUGS payments credited to their account: Baynton, two; Brockman, two; Broome, eight; Bulgarra, one; Cable Beach, one; Carnarvon, seven; Castletown, two; Denham, two; Derby, two; Djugun, one; Esperance, eight; Exmouth, one; Fitzroy Crossing, two; Halls Creek, four; Hopetoun, three; Karratha, one; Kununurra, four; Laverton, one; Leonora, three; Meekatharra, one; Millars Well, one; Mt Magnet, four; Nickol, one; Norseman, three; Nulsen, two; Pegs Creek, one; Port Hedland, one; Roebourne, one; Roebuck, one; South Hedland, 17; and Yalgoo, three. Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
I thank the member for some notice of the question. (1)–(2) Horizon Power referred 91 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in September 2011. Horizon Power is provided with remittance notices on accounts that are credited with HUGS payments. The timing of referrals and receipt of remittance notices may occur in different months and, as such, Horizon Power cannot readily identify which of the following September 2011 applications had HUGS payments credited to their account: Baynton, two; Brockman, two; Broome, eight; Bulgarra, one; Cable Beach, one; Carnarvon, seven; Castletown, two; Denham, two; Derby, two; Djugun, one; Esperance, eight; Exmouth, one; Fitzroy Crossing, two; Halls Creek, four; Hopetoun, three; Karratha, one; Kununurra, four; Laverton, one; Leonora, three; Meekatharra, one; Millars Well, one; Mt Magnet, four; Nickol, one; Norseman, three; Nulsen, two; Pegs Creek, one; Port Hedland, one; Roebourne, one; Roebuck, one; South Hedland, 17; and Yalgoo, three. Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
(1)–(2) Horizon Power referred 91 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in September 2011. Horizon Power is provided with remittance notices on accounts that are credited with HUGS payments. The timing of referrals and receipt of remittance notices may occur in different months and, as such, Horizon Power cannot readily identify which of the following September 2011 applications had HUGS payments credited to their account: Baynton, two; Brockman, two; Broome, eight; Bulgarra, one; Cable Beach, one; Carnarvon, seven; Castletown, two; Denham, two; Derby, two; Djugun, one; Esperance, eight; Exmouth, one; Fitzroy Crossing, two; Halls Creek, four; Hopetoun, three; Karratha, one; Kununurra, four; Laverton, one; Leonora, three; Meekatharra, one; Millars Well, one; Mt Magnet, four; Nickol, one; Norseman, three; Nulsen, two; Pegs Creek, one; Port Hedland, one; Roebourne, one; Roebuck, one; South Hedland, 17; and Yalgoo, three. Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
(1) For September 2011, for each suburb and town, how many requests for hardship utility grant scheme assistance were referred to financial counsellors for assessment by both Synergy and Horizon Power? (2) For September 2011, for each suburb and town, how many requests for hardship utility grant scheme assistance were not referred to financial counsellors for assessment by both Synergy and Horizon Power? Hon PETER COLLIER replied: I thank the member for some notice of the question. (1)–(2) Horizon Power referred 91 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in September 2011. Horizon Power is provided with remittance notices on accounts that are credited with HUGS payments. The timing of referrals and receipt of remittance notices may occur in different months and, as such, Horizon Power cannot readily identify which of the following September 2011 applications had HUGS payments credited to their account: Baynton, two; Brockman, two; Broome, eight; Bulgarra, one; Cable Beach, one; Carnarvon, seven; Castletown, two; Denham, two; Derby, two; Djugun, one; Esperance, eight; Exmouth, one; Fitzroy Crossing, two; Halls Creek, four; Hopetoun, three; Karratha, one; Kununurra, four; Laverton, one; Leonora, three; Meekatharra, one; Millars Well, one; Mt Magnet, four; Nickol, one; Norseman, three; Nulsen, two; Pegs Creek, one; Port Hedland, one; Roebourne, one; Roebuck, one; South Hedland, 17; and Yalgoo, three. Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
(2) For September 2011, for each suburb and town, how many requests for hardship utility grant scheme assistance were not referred to financial counsellors for assessment by both Synergy and Horizon Power? Hon PETER COLLIER replied: I thank the member for some notice of the question. (1)–(2) Horizon Power referred 91 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in September 2011. Horizon Power is provided with remittance notices on accounts that are credited with HUGS payments. The timing of referrals and receipt of remittance notices may occur in different months and, as such, Horizon Power cannot readily identify which of the following September 2011 applications had HUGS payments credited to their account: Baynton, two; Brockman, two; Broome, eight; Bulgarra, one; Cable Beach, one; Carnarvon, seven; Castletown, two; Denham, two; Derby, two; Djugun, one; Esperance, eight; Exmouth, one; Fitzroy Crossing, two; Halls Creek, four; Hopetoun, three; Karratha, one; Kununurra, four; Laverton, one; Leonora, three; Meekatharra, one; Millars Well, one; Mt Magnet, four; Nickol, one; Norseman, three; Nulsen, two; Pegs Creek, one; Port Hedland, one; Roebourne, one; Roebuck, one; South Hedland, 17; and Yalgoo, three. Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
Hon PETER COLLIER replied: I thank the member for some notice of the question. (1)–(2) Horizon Power referred 91 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in September 2011. Horizon Power is provided with remittance notices on accounts that are credited with HUGS payments. The timing of referrals and receipt of remittance notices may occur in different months and, as such, Horizon Power cannot readily identify which of the following September 2011 applications had HUGS payments credited to their account: Baynton, two; Brockman, two; Broome, eight; Bulgarra, one; Cable Beach, one; Carnarvon, seven; Castletown, two; Denham, two; Derby, two; Djugun, one; Esperance, eight; Exmouth, one; Fitzroy Crossing, two; Halls Creek, four; Hopetoun, three; Karratha, one; Kununurra, four; Laverton, one; Leonora, three; Meekatharra, one; Millars Well, one; Mt Magnet, four; Nickol, one; Norseman, three; Nulsen, two; Pegs Creek, one; Port Hedland, one; Roebourne, one; Roebuck, one; South Hedland, 17; and Yalgoo, three. Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
I thank the member for some notice of the question. (1)–(2) Horizon Power referred 91 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in September 2011. Horizon Power is provided with remittance notices on accounts that are credited with HUGS payments. The timing of referrals and receipt of remittance notices may occur in different months and, as such, Horizon Power cannot readily identify which of the following September 2011 applications had HUGS payments credited to their account: Baynton, two; Brockman, two; Broome, eight; Bulgarra, one; Cable Beach, one; Carnarvon, seven; Castletown, two; Denham, two; Derby, two; Djugun, one; Esperance, eight; Exmouth, one; Fitzroy Crossing, two; Halls Creek, four; Hopetoun, three; Karratha, one; Kununurra, four; Laverton, one; Leonora, three; Meekatharra, one; Millars Well, one; Mt Magnet, four; Nickol, one; Norseman, three; Nulsen, two; Pegs Creek, one; Port Hedland, one; Roebourne, one; Roebuck, one; South Hedland, 17; and Yalgoo, three. Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
(1)–(2) Horizon Power referred 91 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in September 2011. Horizon Power is provided with remittance notices on accounts that are credited with HUGS payments. The timing of referrals and receipt of remittance notices may occur in different months and, as such, Horizon Power cannot readily identify which of the following September 2011 applications had HUGS payments credited to their account: Baynton, two; Brockman, two; Broome, eight; Bulgarra, one; Cable Beach, one; Carnarvon, seven; Castletown, two; Denham, two; Derby, two; Djugun, one; Esperance, eight; Exmouth, one; Fitzroy Crossing, two; Halls Creek, four; Hopetoun, three; Karratha, one; Kununurra, four; Laverton, one; Leonora, three; Meekatharra, one; Millars Well, one; Mt Magnet, four; Nickol, one; Norseman, three; Nulsen, two; Pegs Creek, one; Port Hedland, one; Roebourne, one; Roebuck, one; South Hedland, 17; and Yalgoo, three. Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
Synergy referred 1 784 customers to financial counsellors to be assessed for eligibility to receive a payment as part of the hardship utility grant scheme in the month of September 2011. Synergy does not maintain statistics for the town or suburb that referred customers live in, and it would require undue resources to do so retrospectively. Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor.
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