❓ Hon. Spagnolo asks about the Department of State Development's internal timeframes for handling complaints, following up on a previous question. The Department provides specific timeframes for acknowledgement, assessment, and final response.
AnsweredQoN 843Legislative Council
QuestionView source ↗
I refer to the answer to question on notice 371, which confirmed that internal timeframes exist for handling complex complaints, and I ask, what are the Department’s internal timeframes for: (a) acknowledging complaints; (b) assessing complaints; and (c) issuing final responses?
AnswerView source ↗
Answered
11 December 2025
Responded by
Leader of the House representing the Minister for State Development
Response time
8 days
(a) Ten (10) working days.
(b) Twenty (20) working days.
(c) Sixty (60) working days.
(b) Twenty (20) working days.
(c) Sixty (60) working days.
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