❓ Hon. Sally Talbot asks about Crisis Care call volumes, response rates, and caller demographics (specifically children) for 2012-2015. The Minister provides call volume and response rate data, but cannot provide aggregate caller age data. The Minister also highlights the broader role of Crisis Care and the impact of events like the AFL grand final on call volumes related to family violence and neglect.
AnsweredQoN 612Legislative Council
QuestionView source ↗
DEPARTMENT FOR CHILD PROTECTION AND FAMILY SUPPORT —
CRISIS CARE CALLS
612. Hon SALLY TALBOT to the Minister for Child Protection:
(1) How many calls were made to
Crisis Care in each of 2012, 2013, 2014 and 2015 to date?
(2) In each of those years, what is
the response rate?
(3) In each of those years, how many
of the calls were made by —
(a) children under the age of 12 years;
and
(b) children and young people aged
between 12 and 25 years?
CRISIS CARE CALLS
612. Hon SALLY TALBOT to the Minister for Child Protection:
(1) How many calls were made to
Crisis Care in each of 2012, 2013, 2014 and 2015 to date?
(2) In each of those years, what is
the response rate?
(3) In each of those years, how many
of the calls were made by —
(a) children under the age of 12 years;
and
(b) children and young people aged
between 12 and 25 years?
AnswerView source ↗
I thank the honourable member for
some notice of the question.
(1) The following
numbers of calls, known as interactions, were made to Crisis Care within the
specified years. In 2012, there were 37 640 calls; in 2013, 37 637; in 2014, 38
081; and 2015 to date, 14 831.
(2) All calls
made to Crisis Care are responded to by the Department for Child Protection and
Family Support. Some callers are provided with immediate services such as
information, referral and advice, while others require further assessment from
the department. In 2012, 3 634 callers required further assessment and 34 006
were provided with immediate services such as information, referral and/or
advice with no ongoing role for the department. In 2013, 3 835 callers required
further assessment and 33 802 were provided with immediate services such as
information, referral and/or advice with no ongoing role for the department. In
2014, 4 180 callers required further assessment and 33 901 were provided with
immediate services such as information, referral and/or advice with no ongoing
role for the department. In 2015 to date, 1 516 callers required further
assessment and 13 315 were provided with immediate services such as
information, referral and/or advice with no ongoing role for the department.
(3) The ages of
people who call Crisis Care are recorded only when matters are referred for
further assessment by the department or open to the department. The ages of
callers cannot be reported on an aggregate basis.
I just add that I have visited this
very sophisticated organisation on a couple of occasions, and they not only
deal with crises around child protection and child neglect, but also take calls
about family and domestic violence and a number of other matters as well.
Probably one of the shocks I took away from my first visit to Crisis Care was
that the busiest days on its calendar, year after year, are the evening of and
day after the AFL grand final. It is related to the amount of alcohol consumed.
The concerns reported to the agency on that evening and the next day are about
family and domestic violence and the level of neglect.
some notice of the question.
(1) The following
numbers of calls, known as interactions, were made to Crisis Care within the
specified years. In 2012, there were 37 640 calls; in 2013, 37 637; in 2014, 38
081; and 2015 to date, 14 831.
(2) All calls
made to Crisis Care are responded to by the Department for Child Protection and
Family Support. Some callers are provided with immediate services such as
information, referral and advice, while others require further assessment from
the department. In 2012, 3 634 callers required further assessment and 34 006
were provided with immediate services such as information, referral and/or
advice with no ongoing role for the department. In 2013, 3 835 callers required
further assessment and 33 802 were provided with immediate services such as
information, referral and/or advice with no ongoing role for the department. In
2014, 4 180 callers required further assessment and 33 901 were provided with
immediate services such as information, referral and/or advice with no ongoing
role for the department. In 2015 to date, 1 516 callers required further
assessment and 13 315 were provided with immediate services such as
information, referral and/or advice with no ongoing role for the department.
(3) The ages of
people who call Crisis Care are recorded only when matters are referred for
further assessment by the department or open to the department. The ages of
callers cannot be reported on an aggregate basis.
I just add that I have visited this
very sophisticated organisation on a couple of occasions, and they not only
deal with crises around child protection and child neglect, but also take calls
about family and domestic violence and a number of other matters as well.
Probably one of the shocks I took away from my first visit to Crisis Care was
that the busiest days on its calendar, year after year, are the evening of and
day after the AFL grand final. It is related to the amount of alcohol consumed.
The concerns reported to the agency on that evening and the next day are about
family and domestic violence and the level of neglect.
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