❓ Hon. Tjorn Sibma asks the Minister for Commerce about the nature of 50 complaints relating to retirement villages handled by the Consumer Protection division, specifically regarding ongoing fees, fees after departure, and deferred management fees. The Minister provides a breakdown of these complaints.
AnsweredQoN 1045Legislative Council
QuestionView source ↗
CONSUMER PROTECTION — RETIREMENT VILLAGE DISPUTES
1045. Hon TJORN SIBMA to the minister representing the Minister
for Commerce:
I refer to the minister's
answer provided on 9 November concerning the work of the property industries
directorate of the Consumer Protection division, which is the principal
authority for retirement village issues.
Of the 50 complaints relating to
retirement villages that the directorate responded to over the previous 18
months, how many related to —
(a) the charging
of ongoing fees, be they service fees, operating fees, strata levies or rent,
while the resident resides at the village;
(b) the charging of the
aforementioned fees after the resident has left the village; and
(c) the charging of deferred
management or exit fees?
1045. Hon TJORN SIBMA to the minister representing the Minister
for Commerce:
I refer to the minister's
answer provided on 9 November concerning the work of the property industries
directorate of the Consumer Protection division, which is the principal
authority for retirement village issues.
Of the 50 complaints relating to
retirement villages that the directorate responded to over the previous 18
months, how many related to —
(a) the charging
of ongoing fees, be they service fees, operating fees, strata levies or rent,
while the resident resides at the village;
(b) the charging of the
aforementioned fees after the resident has left the village; and
(c) the charging of deferred
management or exit fees?
AnswerView source ↗
I thank the member for the question.
The Minister for Commerce has provided the following information.
(a) Twenty of the
50 complaints received by the Department of Mines, Industry Regulation and
Safety's Consumer Protection division regarded ongoing fees.
(b) Of those 20 complaints, four were received
regarding ongoing fees after the residents had left the village.
(c) Of the remaining 30
complaints, four were regarding deferred management or exit fees.
The Minister for Commerce has provided the following information.
(a) Twenty of the
50 complaints received by the Department of Mines, Industry Regulation and
Safety's Consumer Protection division regarded ongoing fees.
(b) Of those 20 complaints, four were received
regarding ongoing fees after the residents had left the village.
(c) Of the remaining 30
complaints, four were regarding deferred management or exit fees.
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