❓ A WA parliamentary question on notice addresses the impact of changed operating hours at Ellenbrook Police Station, focusing on front counter attendances, officer allocation, performance metrics, community feedback, and call data. The answer provides limited data on front counter attendances, confirms no change in frontline officer numbers, outlines performance metrics and feedback mechanisms, and cites data limitations for call analysis.
AnsweredQoN 1504Legislative Assembly
QuestionView source ↗
(1) For the 12 month period prior to 30 November 2025, how many attendances were recorded at the Ellenbrook Police Station front counter, broken down by month: (a) between 7pm and 8am on weekdays; (b) between any time on weekends; and (c) in total? (2) Has the reallocation of officers from front-counter duties resulted in any change to the number of frontline officers rostered in the Ellenbrook Police District: (a) If yes, what is the change in Full Time Equivalent? (3) What performance metrics is the WA Police Force using to evaluate the trial of new operating hours at Ellenbrook Police Station? (4) What community consultation or feedback mechanisms have been established to assess the impact of the trial? (5) For the 12-month period prior to the change in operating hours at Ellenbrook Police Station : (a) how many calls to 131 444 were received from the Ellenbrook Police Station; (b) how many calls to 000 were received from the Ellenbrook Police Station; (c) of the calls in (a) and (b) how many resulted in a police attendance; and (d) what were the average response times for the calls in (a) and (b)?
AnswerView source ↗
Answered
17 February 2026
Responded by
Minister for Police
Response time
3 days
(1 a-c)
The attendance at front counter data is not normally captured. As part of the consideration to reduce the hours of the Ellenbrook Police Station Front Counter, a data sample was captured between 11 September 2025 and 06 October 2025. That data sample produced:
11 to 30 September 2025
1 to 6 October 2025
Firearm inquiry
1
0
Property inquiry
2
0
Bail reporting
2
3
Telephone inquiry
2
0
Report offence
1
2
General inquiry
0
7
(2) No.
(3) The Western Australia Police Force records the following operational statistics to determine the community benefit:
Total patrol hours, broken down into:
Visible patrol hours at key locations:
Enforcement and engagement outcomes:
(4) An issues register has been implemented to capture all community and stakeholder feedback. This register is maintained by Ellenbrook Police and reviewed regularly to inform ongoing evaluation. The community have also been encouraged to communicate any particular concerns to their local Member of Parliament.
(5)
(a-b) The WA Police Force is unable to provide a response to this question, as the data for total calls to 131 444 and 000 calls for the Ellenbrook Sub-District cannot be determined in a reliable and systematic manner. It is not possible to provide an answer as this would require intensive manual extraction to be undertaken and divert significant resources away from operational priorities.
(c-d) CAD tasks for the Ellenbrook Sub-District arising from 131 444 and 000 calls between 30 November 2024 and 29 November 2025, by call source, attendance and median response time
Call Source
Task Priority
Attended tasks
Median response time (minutes)
000
1-2
1,209
8.9
3
2,076
39.5
131 444
1-2
622
9.0
3
2,942
34.4
The attendance at front counter data is not normally captured. As part of the consideration to reduce the hours of the Ellenbrook Police Station Front Counter, a data sample was captured between 11 September 2025 and 06 October 2025. That data sample produced:
11 to 30 September 2025
1 to 6 October 2025
Firearm inquiry
1
0
Property inquiry
2
0
Bail reporting
2
3
Telephone inquiry
2
0
Report offence
1
2
General inquiry
0
7
(2) No.
(3) The Western Australia Police Force records the following operational statistics to determine the community benefit:
Total patrol hours, broken down into:
Visible patrol hours at key locations:
Enforcement and engagement outcomes:
(4) An issues register has been implemented to capture all community and stakeholder feedback. This register is maintained by Ellenbrook Police and reviewed regularly to inform ongoing evaluation. The community have also been encouraged to communicate any particular concerns to their local Member of Parliament.
(5)
(a-b) The WA Police Force is unable to provide a response to this question, as the data for total calls to 131 444 and 000 calls for the Ellenbrook Sub-District cannot be determined in a reliable and systematic manner. It is not possible to provide an answer as this would require intensive manual extraction to be undertaken and divert significant resources away from operational priorities.
(c-d) CAD tasks for the Ellenbrook Sub-District arising from 131 444 and 000 calls between 30 November 2024 and 29 November 2025, by call source, attendance and median response time
Call Source
Task Priority
Attended tasks
Median response time (minutes)
000
1-2
1,209
8.9
3
2,076
39.5
131 444
1-2
622
9.0
3
2,942
34.4
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