❓ A parliamentary question addresses Lotterywest's dealings with Palmer Holdings, specifically regarding training and documentation. The Premier's representative responds, refuting the claims and providing details of training and documentation provided.
AnsweredQoN 802Legislative Council
Asked
14 October 2010
Member
Portfolio
Leader of the House representing the Premier
QuestionView source ↗
LOTTERYWEST FRANCHISE — PALMER HOLDINGS
I refer to Lotterywest and its dealings with Palmer Holdings in Laverton, which acquired the Lotterywest franchise on 16 November 2006. (1) Why did Lotterywest not organise training of the new franchise owner and staff when the franchise was first acquired? (2) Why were the operating manuals to the system not forwarded to Palmer Holdings when the franchise was acquired? (3) Why did Lotterywest only insist on the training of staff following an incident in November 2008? Hon NORMAN MOORE
I refer to Lotterywest and its dealings with Palmer Holdings in Laverton, which acquired the Lotterywest franchise on 16 November 2006. (1) Why did Lotterywest not organise training of the new franchise owner and staff when the franchise was first acquired? (2) Why were the operating manuals to the system not forwarded to Palmer Holdings when the franchise was acquired? (3) Why did Lotterywest only insist on the training of staff following an incident in November 2008? Hon NORMAN MOORE
AnswerView source ↗
I thank the member for some notice those of this question. (1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
(1) Why did Lotterywest not organise training of the new franchise owner and staff when the franchise was first acquired? (2) Why were the operating manuals to the system not forwarded to Palmer Holdings when the franchise was acquired? (3) Why did Lotterywest only insist on the training of staff following an incident in November 2008? Hon NORMAN MOORE replied: I thank the member for some notice those of this question. (1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
(2) Why were the operating manuals to the system not forwarded to Palmer Holdings when the franchise was acquired? (3) Why did Lotterywest only insist on the training of staff following an incident in November 2008? Hon NORMAN MOORE replied: I thank the member for some notice those of this question. (1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
(3) Why did Lotterywest only insist on the training of staff following an incident in November 2008? Hon NORMAN MOORE replied: I thank the member for some notice those of this question. (1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
Hon NORMAN MOORE replied: I thank the member for some notice those of this question. (1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
I thank the member for some notice those of this question. (1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
(1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
(3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
(1) Why did Lotterywest not organise training of the new franchise owner and staff when the franchise was first acquired? (2) Why were the operating manuals to the system not forwarded to Palmer Holdings when the franchise was acquired? (3) Why did Lotterywest only insist on the training of staff following an incident in November 2008? Hon NORMAN MOORE replied: I thank the member for some notice those of this question. (1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
(2) Why were the operating manuals to the system not forwarded to Palmer Holdings when the franchise was acquired? (3) Why did Lotterywest only insist on the training of staff following an incident in November 2008? Hon NORMAN MOORE replied: I thank the member for some notice those of this question. (1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
(3) Why did Lotterywest only insist on the training of staff following an incident in November 2008? Hon NORMAN MOORE replied: I thank the member for some notice those of this question. (1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
Hon NORMAN MOORE replied: I thank the member for some notice those of this question. (1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
I thank the member for some notice those of this question. (1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
(1) Lotterywest provided training for the new licensee and one staff member when the Lotterywest licence was first acquired. It is a minimum requirement that the Lotterywest licensee completes training and has at least one trained terminal operator working at the lottery outlet. To allow for urgent settlement of the business, Lotterywest’s records show that a shortened training program was provided for the new licensee, Ms Frances Palmer, and a nominated manager, Ms Julie Taliulu, prior to Palmer Holdings purchasing the business. The records show that both attended and successfully completed this training on 10 and 11 October 2006. The sale of the business to Palmer Holdings settled on 13 October 2006. (2) The “Retail Standards and Procedures Manual” was forwarded to Palmer Holdings as part of Lotterywest’s normal disclosure process for purchasing a lottery outlet. Lotterywest’s records showed that the disclosure document was sent to the licensee on 11 October 2006. Lotterywest received Palmer Holdings’ signed receipt for the document on 19 October 2006. (3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
(3) In addition to the training undertaken on purchasing the business in November 2006, the licensee, Ms Frances Palmer, and a staff member, Mr Nathaniel Fuamatu, completed training for experienced managers on the new Coronis terminals on 10 March 2008. This training was undertaken prior to the implementation of Lotterywest’s new gaming system and terminals as part of the training program, which is obligatory for all Lotterywest licensees prior to the new system going live in June 2008. It is a minimum requirement that a Lotterywest retailer has at least one trained terminal operator working at the lottery outlet. In the case of Laverton Stores, the trained person nominated by the licensee at that time was Mr Nathaniel Fuamatu. As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
As part of Lotterywest’s due diligence, following the incident in November 2008, additional training was provided in Laverton on 3 December for the nominated manager and a nominated staff member. Ms Beatrice Fuamatu, the nominated manager, also attended a Lotterywest training program in Perth for owners and managers, which commenced on 12 January 2009.
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