❓ WA Parliamentary Question on Notice 3558 requests data on complaints received, resolved, pending, and unresolved by departments, agencies, and publicly owned corporations within the Minister's portfolio responsibilities for the 2016-17 and 2017-18 financial years. The answer provides a breakdown by agency, with some referrals to other QoNs.
AnsweredQoN 3558Legislative Assembly
Asked
14 August 2018
Member
Portfolio
Tourism; Racing and Gaming; Small Business; Defence Issues; Citizenship and Multicultural Interests
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) During the 2016–17 financial year: (i) How many complaints were received by the department; (ii) How many complaints were successfully resolved and closed; (iii) How many complaints are pending action; and (iv) How many complaints were unable to be resolved; and (b) During the 2017-18 financial year: (i) How many complaints were received by the department; (ii) How many complaints were successfully resolved and closed; (iii) How many complaints are pending action; and (iv) How many complaints were unable to be resolved?
AnswerView source ↗
Answered
18 September 2018
Responded by
Minister for Tourism; Racing and Gaming; Small Business; Defence Issues; Citizenship and Multicultural Interests
Response time
9 days
Tourism Portfolio
Tourism Western Australia
(a)(i) 56
(ii) 56
(iii) none
(iv) none
(b)
Please refer to Legislative Assembly Question on Notice 3547
Rottnest Island Authority
Please refer to Legislative Assembly Question on Notice 3550
Racing and Gaming Portfolio
Racing, Gaming and Liquor Division
(a)(i) 1
(ii) 1
(iii) Nil
(iv) Nil
(b)
For the Racing, Gaming and Liquor Division of the Department of Local Government, Sport and Cultural Industries please refer to Legislative Assembly Question on Notice 3554
Racing and Wagering Western Australia (RWWA)
(a) (i) 2,863 *
(ii) 2,862
(iii) Nil
(iv) 1 **
(b) (i) 2,528 *
(ii) 2,519
(iii) 9 **
(iv) Nil
* Note: Customer feedback database does not distinguish complaint versus compliment.
** The unresolved/pending complaints relate to racing industry participant financial disputes and Stewards inquiries.
Western Australian Greyhound Racing Association (WAGRA)
(a) (i) 1
(ii) Nil
(iii) Nil
(iv) 1
(b) (i) Nil
(ii) Nil
(iii) Nil
(iv) Nil
Burswood Park Board (BPB)
(a) (i) 5
(ii) 5
(iii) Nil
(iv) Nil
(b) (i) 2
(ii) 2
(iii) Nil
(iv) Nil
Small Business Portfolio
Small Business Development Corporation
(a)(i) One.
(ii) One.
(iii) Nil
(iv) Nil
(b)(i) One.
(ii) One.
(iii) Nil
(iv) Nil
Defence Issues Portfolio
(a)(i-iv) Nil
(b) Please refer to Legislative Assembly Question on Notice 3547
Citizenship and Multicultural Interests Portfolio
Please refer to Legislative Assembly Question on Notice 3554
Tourism Western Australia
(a)(i) 56
(ii) 56
(iii) none
(iv) none
(b)
Please refer to Legislative Assembly Question on Notice 3547
Rottnest Island Authority
Please refer to Legislative Assembly Question on Notice 3550
Racing and Gaming Portfolio
Racing, Gaming and Liquor Division
(a)(i) 1
(ii) 1
(iii) Nil
(iv) Nil
(b)
For the Racing, Gaming and Liquor Division of the Department of Local Government, Sport and Cultural Industries please refer to Legislative Assembly Question on Notice 3554
Racing and Wagering Western Australia (RWWA)
(a) (i) 2,863 *
(ii) 2,862
(iii) Nil
(iv) 1 **
(b) (i) 2,528 *
(ii) 2,519
(iii) 9 **
(iv) Nil
* Note: Customer feedback database does not distinguish complaint versus compliment.
** The unresolved/pending complaints relate to racing industry participant financial disputes and Stewards inquiries.
Western Australian Greyhound Racing Association (WAGRA)
(a) (i) 1
(ii) Nil
(iii) Nil
(iv) 1
(b) (i) Nil
(ii) Nil
(iii) Nil
(iv) Nil
Burswood Park Board (BPB)
(a) (i) 5
(ii) 5
(iii) Nil
(iv) Nil
(b) (i) 2
(ii) 2
(iii) Nil
(iv) Nil
Small Business Portfolio
Small Business Development Corporation
(a)(i) One.
(ii) One.
(iii) Nil
(iv) Nil
(b)(i) One.
(ii) One.
(iii) Nil
(iv) Nil
Defence Issues Portfolio
(a)(i-iv) Nil
(b) Please refer to Legislative Assembly Question on Notice 3547
Citizenship and Multicultural Interests Portfolio
Please refer to Legislative Assembly Question on Notice 3554
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