❓ Hon Peter Collier's question seeks data on electricity bill arrears and payment plans for residential customers of Horizon Power and Synergy. The response provides some data, but limitations exist in retrospective data availability for Horizon Power and separation of residential/business arrears.
AnsweredQoN 1319Legislative Council
QuestionView source ↗
(1) What is the total number of residential customers in either arrears or on payment plans on their electricity bill for the following months: (a) January 2018; (b) February 2018; (c) March 2018; and (d) April 2018? (2) What is the total value of outstanding debt for those residential customers that are in either arrears or on a payment plan for their electricity bill for the following months: (a) December 2017; (b) January 2018; (c) February 2018; (d) March 2018; and (e) April 2018?
AnswerView source ↗
Answered
14 August 2018
Responded by
Minister for Environment representing the Minister for Energy
Response time
8 days
Horizon Power
(1) Horizon Power’s system cannot retrospectively provide this information. As of 14 May 2018, there were 7521 residential customers in total.
(a) – (d) Data unavailable.
(2) The arrears (anything past the due date) figures for residential and business are below. Residential only figures are not available without reporting changes.
(a) $12,121,841.00
(b) $12,210,220.00
(c) $13,254,164.00
(d) $14,341,120.00
(e) $14,992,112.00
Synergy (1) (a - d)
MONTH
NUMBER OF CUSTOMERS IN
ARREARS
(active accounts)
NUMBER OF CUSTOMERS ON
PAYMENT PLANS
(approved in the given month)
January 2018
121,509
34,178
February 2018
122,253
34,955
March 2018
137,120
38,187
April 2018
122,947
33,889
(2) (a - e)
MONTH
VALUE OF OUTSTANDING DEBT OF CUSTOMERS IN ARREARS
(active accounts)
VALUE OF OUTSTANDING DEBT OF CUSTOMERS ON PAYMENT PLANS (approved in the given month)
December 2017
$38,888,765
$12,794,795
January 2018
$38,410,794
$16,301,212
February 2018
$40,567,503
$17,740,482
March 2018
$46,965,463
$19,507,910
April 2018
$42,724,735
$17,973,853
(1) Horizon Power’s system cannot retrospectively provide this information. As of 14 May 2018, there were 7521 residential customers in total.
(a) – (d) Data unavailable.
(2) The arrears (anything past the due date) figures for residential and business are below. Residential only figures are not available without reporting changes.
(a) $12,121,841.00
(b) $12,210,220.00
(c) $13,254,164.00
(d) $14,341,120.00
(e) $14,992,112.00
Synergy (1) (a - d)
MONTH
NUMBER OF CUSTOMERS IN
ARREARS
(active accounts)
NUMBER OF CUSTOMERS ON
PAYMENT PLANS
(approved in the given month)
January 2018
121,509
34,178
February 2018
122,253
34,955
March 2018
137,120
38,187
April 2018
122,947
33,889
(2) (a - e)
MONTH
VALUE OF OUTSTANDING DEBT OF CUSTOMERS IN ARREARS
(active accounts)
VALUE OF OUTSTANDING DEBT OF CUSTOMERS ON PAYMENT PLANS (approved in the given month)
December 2017
$38,888,765
$12,794,795
January 2018
$38,410,794
$16,301,212
February 2018
$40,567,503
$17,740,482
March 2018
$46,965,463
$19,507,910
April 2018
$42,724,735
$17,973,853
Explore WA Government Data
Search the full archive in the free dashboard, or query programmatically via API.
Explore more
Government Gazette
Appointments, regulatory notices, planning changes.
Hansard
Debates, questions, speeches and sentiment.
Tabled Papers
Reports and documents tabled in Parliament.
Committees
Committee profiles and recent reports.
Regulations
Subsidiary legislation with filters and summaries.
Bills
Proposed laws and parliamentary progress.
Acts
Current WA legislation and summaries.
Explanatory Memoranda
Bills with EMs (text/PDF) available.
Members
MP profiles, party breakdown and rankings.
Pollie Rankings
Data-driven rankings across 19 categories.
Amendment Chains
Track how schemes and regulations evolve over time.