❓ A member of parliament questions the Minister for Energy regarding increased complaints to Synergy after the implementation of a new billing system, holding the Minister accountable for his involvement. The Minister deflects responsibility to the previous government and expresses dissatisfaction with the system.
AnsweredQoN 7664Legislative Assembly
QuestionView source ↗
I refer to the Minister's announcement on 2 April 2009 that he had personally developed a five point plan with the board and management of Synergy to ensure Western Australians would receive a world-class customer care and billing platform, and I ask:
(a) how many complaints were received by Synergy in the years 2009– 10 and 2010–11, since the implementation of the Minister's preferred billing system, that do not relate to either billing or marketing;
(b) what percentage increase do these two figures represent from the level of complaints that do not relate to either billing or marketing in 2008–09, before the implementation of the new billing; and
(c) is the Minister for Energy satisfied with this increased rate of complaints, and if not, what portion of the responsibility does the Minister accept for this outcome following his personal intervention in the implementation of the Synergy billing system?
(a) how many complaints were received by Synergy in the years 2009– 10 and 2010–11, since the implementation of the Minister's preferred billing system, that do not relate to either billing or marketing;
(b) what percentage increase do these two figures represent from the level of complaints that do not relate to either billing or marketing in 2008–09, before the implementation of the new billing; and
(c) is the Minister for Energy satisfied with this increased rate of complaints, and if not, what portion of the responsibility does the Minister accept for this outcome following his personal intervention in the implementation of the Synergy billing system?
AnswerView source ↗
Answered
2 May 2012
Responded by
Minister representing the Minister for Energy
Response time
35 days
The announcement on 2 April 2009 related to the development of a five point plan to protect local jobs and support local industry as part of Synergy's business transformation program. This program, including the billing system, was approved by the previous government.
a) This information is publically available in reports prepared by the Economic Regulation Authority.
b) There was a performance reduction in Synergy's operations following the implementation of its SAP billing system.
c) I have repeatedly expressed my dissatisfaction with Synergy's billing system, and will not take any responsibility for decisions made by the previous government. However, I have been working with Synergy to ensure the resolution of issues experienced following the implementation of the billing system.
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a) This information is publically available in reports prepared by the Economic Regulation Authority.
b) There was a performance reduction in Synergy's operations following the implementation of its SAP billing system.
c) I have repeatedly expressed my dissatisfaction with Synergy's billing system, and will not take any responsibility for decisions made by the previous government. However, I have been working with Synergy to ensure the resolution of issues experienced following the implementation of the billing system.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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